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Patient Services Registrar - 2nd Shift
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Robert Half
Minneapolis, MN (In Person)
Full-Time
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Job Description
Description We are looking for a detail-oriented Patient Services Registrar to support emergency department registration operations in Minneapolis, Minnesota, specifically for 2nd shift from 3:30 pm to midnight. This is a contract position offering 32-40 hours per week on an evening schedule that includes 3-4 weekdays, every other weekend, and holiday coverage based on staffing needs. The person in this role will help create a smooth arrival experience for patients by managing registration tasks accurately, handling sensitive information professionally, and delivering service with compassion in a fast-paced healthcare setting.
Responsibilities:
- Welcome patients and complete intake and registration activities for emergency and acute psychiatric services with accuracy and professionalism.
- Enter and maintain patient information in Epic, ensuring records remain current, complete, and aligned with department standards.
- Review identification, consent forms, and related documents, then collect signatures and scan or file materials appropriately.
- Confirm insurance coverage and gather billing-related details, including information tied to motor vehicle claims, workers' compensation, and other visit types.
- Process co-pay collections and carry out all front-end registration duties required to prepare each patient encounter correctly.
- Communicate clearly with patients, families, and internal teams to support a service-focused and respectful registration experience.
- Protect confidential information and perform all duties in accordance with high ethical standards and healthcare privacy expectations. Requirements
- Prior experience in patient registration, healthcare access, or a similar medical clerical position is required.
- Hands-on familiarity with Epic or another electronic registration system in a clinical setting.
- Ability to verify insurance information, update demographic data, and manage patient records with strong attention to detail.
- Experience handling administrative tasks such as document collection, scanning, copying, and obtaining required signatures.
- Comfortable collecting co-pays and discussing coverage or billing-related information in a clear and respectful manner.
- Strong customer service and communication skills, especially in fast-paced, patient-facing environments.
- Availability to work evening hours, 3-4 weekdays, every other Saturday and Sunday, and some holidays as needed.