Patient Access Representative

POSITION PURPOSE

The Patient Access Representative will perform front desk reception duties for various Health & Human Services departments including dental, and behavioral health.

ESSENTIAL DUTIES, FUNCTIONS, & RESPONSIBILITIES 1.

Interview patients to obtain complete demographic details. 2. Coordinate provider scheduling. 3. Obtain copies of insurance cards and other forms of identification, updates patient information as needed in computer system. 4. Have a working knowledge of medical and dental insurance and be able to verify for billing purposes. 5. Interact positively and in a caring manner with patients, co-workers and others to provide a high level of customer service. 6. Answer incoming phone calls and routes calls as necessary. 7. Schedule appointments for medical, dental, behavioral health, and physical therapy. 8. Display a positive and professional manner in promptly responding to all requests, complaints, and problems. 9. Sort and date stamp incoming mail on a daily basis. 10. Check patients in for appointments for medical, dental, behavioral health, and physical therapy. 11. Learn and adhere to the clinic format and policies pertaining to patient scheduling. 12. Master EPIC data entry program and assist in entering patient information. 13. As an employee of the Bois Forte Reservation, will follow the Bois Forte Procurement Policy and any other applicable procurement requirements when obtaining goods and/or services for the Bois Forte Band of Chippewa. 14. Perform other duties as assigned.

MINIMUM MANDATORY QUALIFICATIONS

Experience:

Three years of experience in a medical or related field. Customer service training or experience.

Education:

High School Diploma or GED.

License/Certification:

None.

Mandatory Knowledge, Skills, Abilities and Other Qualifications:

Must be knowledgeable and strictly adhere to the Data Privacy Act and HIPAA regulations. Must have a strong work ethic, maintain proper attendance, be dependable and on time, and be able to follow and adhere to applicable policies. Must have strong organizational skills. Ability to handle emergent, stressful, or difficult situations and/or individuals. Must be willing to a limited amount of travel, attend trainings, and work in Nett Lake or Vermilion as assigned. Provide exemplary customer service to patients, providers, and other staff members working at the facility. Must be able to follow policies and procedures of program and tribal governments. Must be self-motivated, adaptable to changes and able to work independently as well as with others. Excellent communication skills, both verbal and written, are required. Excellent customer service skills. Ability to multi-task. Able to effectively communicate with the public, visitors, and other delegates. Basic operation of a workstation (turning on/off, knowledge of basic functions and components) and general office equipment. Knowledge of Microsoft Office Suite (Word, Excel, etc.), internet software and appropriate storage of electronic files. Ability to perform other duties as assigned. A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.

PREFERRED QUALIFICATIONS

Medical Administrative Assistant degree.

Pay:

From $16.05 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance

Work Location:

In person