Patient Services Representative

Benefits:

401(k) 401(k) matching Free food & snacks Paid time off About the

Role:

Richmond Family Clinic is looking for a friendly and organized Patient Services Representative to be the welcoming face of our practice in Richmond, MO. This is a fantastic opportunity to make a meaningful impact on patients' experiences while working in a supportive, community-focused healthcare environment.

Responsibilities:

Greet and check in patients in a warm, professional manner at the front desk Schedule, confirm, and manage patient appointments using practice management software Verify insurance eligibility and collect co-pays and patient payments Accurately enter and maintain patient demographics and medical records Answer and route incoming phone calls, responding to patient inquiries promptly Communicate with clinical staff to ensure smooth patient flow Maintain a clean, organized, and welcoming front office environment

Requirements:

High school diploma or equivalent required; healthcare administration coursework a plus Prior experience in a medical front office or patient-facing healthcare role preferred Familiarity with medical terminology, insurance verification, and billing processes Proficiency with EMR/EHR systems and general computer skills Excellent communication, interpersonal, and customer service skills Strong attention to detail and ability to multitask in a fast-paced environment Compassionate, patient-centered attitude with a commitment to confidentiality (HIPAA)

About Us:

Richmond Family Clinic has been a trusted cornerstone of healthcare in the Richmond, MO community, providing compassionate, high-quality care to patients and families of all ages. Our patients choose us for our personalized approach and dedication to their well-being.