Clinical Support Representative, Division of Trauma and Acute Care Surgery, Department of Surgery

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Human Resources Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/ license. You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

R00049937

Job Category:

Clerical and Customer Service Organization:

SOM-Surgery-Trauma and General Surgery Location/s:

Main Campus Jackson Job Title:

Clinical Support Representative, Division of Trauma and Acute Care Surgery, Department of Surgery Job Summary:

The Clinical Support Representative plays a crucial role in ensuring the smooth operation of our healthcare facility. This position is responsible for scheduling patient appointments, following up on referrals, assisting with patient service questions, and providing general administrative support to healthcare providers. The ideal candidate will have excellent organizational skills, a friendly demeanor, and a commitment to providing exceptional patient care.

Education & Experience Education and Experience Required:

Degree (Associate or Bachelor) or High School Diploma/GED and two (2) years of clinical, customer service or administrative support experience

Certifications, Licenses or Registration Required:

N/A Knowledge, Skills & Abilities Knowledge, Skills, and Abilities:

Excellent organizational and time-management skills. Strong communication and interpersonal skills. Proficiency in using healthcare management software and Microsoft Office Suite. Ability to handle sensitive information with confidentiality and professionalism. Detail-oriented with the ability to multitask in a fast-paced environment.

Responsibilities:

Schedule Patient Appointments:

Coordinate and schedule patient appointments efficiently, ensuring optimal use of provider time and resources. Follow Up on

Referrals:

Manage and track patient referrals, ensuring timely follow-up and communication with patients and referring providers. Assist with

Patient Service Questions:

Address patient inquiries and concerns promptly and professionally, providing accurate information and assistance.

Administrative Support:

Provide general administrative support to healthcare providers, including managing patient records, processing paperwork, and handling correspondence.

Maintain Patient Records:

Ensure patient records are up-to-date and accurately entered into the system. Coordinate with

Healthcare Team:

Work closely with healthcare providers and other administrative staff to ensure seamless patient care and office operations.

Compliance:

Adhere to all healthcare regulations and confidentiality requirements. The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands:

Requires occasional working hours significantly beyond regularly scheduled hours, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking.

Time Type:

Full time

FLSA Designation/Job Exempt:

No Pay Class:

Hourly FTE %: 100

Work Shift:

Day Benefits Eligibility:

Grant Funded:

No Job Posting Date:

05/7/2026 Job Closing Date (open until filled if no date specified): The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments. UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran's status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center's investigation and handling of such reports. Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act ("Clery Act") and the Campus Sexual Violence Elimination Act ("SaVE Act"). UMMC's commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on-site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services. With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination. UMMC maintains an affirmative action program in accordance with applicable laws. Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals. For additional information, please check here:

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