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Registrar - Scouting America, Montana Council
Job
Scouting America Montana Council
Great Falls, MT (In Person)
$37,440 Salary, Full-Time
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Job Description
Job Summary :
Reporting to the Office Manager, the Registrar is responsible for managing and maintaining accurate records of all members, both youth and adult, within the Montana Council. This involves processing registrations, updating member information, and ensuring data accuracy within the council's database. They also act as a liaison with Scouting's Customer Support and IT services, addressing registration-related issues and providing support to unit leaders, staff, and volunteers. The Registrar must model and practice high-quality customer service to both internal and external customers, be creative, and enjoy working within a small, community-oriented environment that is mission and results driven. The ideal individual will have the ability to exercise good judgement and a positive attitude in a variety of situations, with strong written and verbal communication, administrative and organizational skills, and the ability to maintain balance amongst multiple priorities. The Registrar will have the ability to work both independently and collaboratively on projects and must be able to work under pressure, at times, to handle a wide variety of activities and confidential matters with discretion. The Registrar is customer-facing to both internal and external customers and must present a positive and helpful attitude when assisting staff, volunteers, and other customers. Roles & ResponsibilitiesMembership Management:
Processes applications and renewals for both your and adult membersDatabase Management:
Maintains accurate membership records, mailing lists, and other relevant dataCompliance:
Processes and monitors criminal background checks to ensure compliance with Scouting standards and policiesCommunication and Support:
Responds to inquiries and provides support to members and volunteers via phone and email- Liaison with
Scouting Customer Care:
Collaborates with Scouting America National Customer Support and IT to assist volunteers and staff with technical issuesReporting:
Generates reports on membership statistics and other relevant dataEvent Registration System Administrator and Support:
Assists with online event registration process and provides customer support for event registration Qualifications- Commitment to the mission of Scouting America
- Excellent customer service skills
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, volunteers, members, parents of members
- Outstanding written and verbal communication skills
- Emotional maturity Education and Experience Requirements
- High School Diploma - Associate's or Bachelor's degree preferred
- Experience in customer-service industry preferred
- Proficient in Microsoft Office (Outlook, Word, Excel and Power Point) and web platforms. Experience with Scouting technology tools is a plus Work Environment and Conditions
- Work is indoors
- Heavy phone/email volume
- Needs to be able to work at a computer for long periods of time
- Standing and sitting for long periods of time