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Medical Support Assistant

Job

at Veterans Affairs, Veterans Health Administration in Missoula, Montana, United States

Missoula, MT (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 8/4/2026

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Job Description

at Veterans Affairs, Veterans Health Administration in Missoula, Montana, United States Job Description Summary The Medical Support Assistant ( MSA ) position that serves as a Clinic Clerk and is a foundational role within the VHA Patient Aligned Care Team ( PACT ) or can serve as a clerk in other clinic areas as well as the Call Center and Community Based Outpatient Clinics (CBOCs) and specialty care services. Responsibilities VA Careers -
Medical Support Assistant:
https://youtube.com/embed/EE9c4XkaELo Major duties of the Medical Support Assistant ( MSA ) include, but are not limited to: Answering and responding to incoming telephone calls. Routing calls to the appropriate resource. Determining enrollment and eligibility for services. Ensuring all outpatient clinic appointments are scheduled and documented. Scheduling/rescheduling/canceling initial and follow-up appointments. Routine interactions with internal and external customers in a professional, helpful, respectful and courteous manner. Treat all employees and callers with respect, regardless of their level, personality, culture or background showing sensitivity and compassion for others.
Work Schedule:
Full-Time, Monday - Friday; 8:00 AM to 4:30
PM Compressed/Flexible:
Available Telework:
AD- HOC Virtual:
This is not a virtual position. Functional Statement #: 56381A, 56382A, 56383
A Relocation/Recruitment Incentives:
Not Authorized Permanent Change of Station ( PCS ): Not Authorized The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel ( HCP ). Complete all application requirements detailed in the "Required Docum To view full details and how to apply, please login or create a Job Seeker account