Patient Support Specialist

Patient Support Specialist 5821 Farrington Road, Chapel Hill, NC 27517 $45,000

• $52,000 a year
• Full-time $45,000
• $52,000 a year

•

Full-time Summary:

We are seeking a compassionate, highly organized Patient Support Specialist who thrives in a fast-paced medical office and genuinely cares about improving patient experiences. The person in this role is the primary point of contact for new and existing patients of the practice. The Patient Support Specialist receives incoming telephone calls, texts, emails and website inquiries, schedules patients, reaches out to patients with appointment reminders, move-up opportunities and loyalty program reminders, and generally helps ensure an exceptional experience for patients not physically in the office. They maintain a working knowledge of all products and services and is cross trained to assist with other administrative responsibilities. This is not a typical doctor's office admin role

• it's a critical part of our team and we train, grow and reward our team members for excellence.

You'll be awesome (and happy) in this role if you're interested in skincare and aesthetics, like developing relationships, and bring professional enthusiasm and maturity to work every day. Competitive pay and benefits including health insurance, dental, vision, voluntary life, disability, holidays, vacation, PTO and sick time, 401K, profit sharing, cash bonuses, and aesthetic treatments.

Schedule:

Monday

• Friday, 8:15 am
• 5:00 pm (typical) Reports to:

Practice Administrator Core Responsibilities:

Answer calls to new and existing patient call queue. Schedule appointments in Nextech. Answer questions within scope of knowledge, share personal experience with procedures, provide information, and handle other calls in accordance with practice policies. Email patient info such as Pre/Post Instructions, FAQs, etc Cancel and reschedule appointments, collect deposits, communicate late cancel / no show policies. Monitor and respond to all incoming existing patient emails and website "chat" inquiries. Review future schedule and fill openings from move-up list Contact unconfirmed appts by telephone, email and text Work on project-based assignments Cross train to occasionally assist other administrative roles. Required Proficiencies Warm, friendly, outgoing and energetic personality Professional appearance Excellent telephone skills Excellent writing skills Excellent customer service skills A demonstrated passion for aesthetics or skin care Proficient with computers, Microsoft Office (Nextech, CRM advantageous) Education and Experience Bachelor's Degree (required) Relevant work experience in direct customer facing environments Benefits Medical Insurance Dental and Vision Insurance Voluntary Life Short-Term and Long-Term Disability Holiday, PTO, Sick Time 401K, profit sharing Aesthetic services and employee discounts Other You must submit a cover letter to be considered. Applications without cover letters will automatically be rejected. In the cover letter please state why this role appeals to you, and how your skills and experience make you a good fit.

Job Type:

Full-time Pay:

$45,000.00

• $52,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Medical office: 2 years (Required) Dermatology/Plastic Surgery/MedSpa office : 1 year (Required) Ability to

Commute:

Chapel Hill, NC 27517 (Required) Ability to

Relocate:

Chapel Hill, NC 27517: Relocate before starting work (Required)

Work Location:

In person