Patient Relations Representative

Primary Purpose:

This position is part of the Registration team for Craven County Health Department/Craven County Community Health Center. The primary purpose of this position is to process the patients when they check in and to answer questions, hand out information pamphlets, and to accept information forms from the patients for processing. Essential Functions Public Contact- The Processing Assistant III serves each person who comes into the Health Department for services or information. Public contact is an ongoing thing each and every day. This position also interacts very closely with the nursing staff in each of the clinics.

Example:

Notifying the triage nurse when a Patient presents themselves with communicable symptoms. Information that is given to Clients is broad based and kept general within parameters.

Example:

This employee cannot quote a cost for services that are applicable to the sliding pay scale but can inform the Patient that the charge is based on their income and/or the maximum amount charged. This Processing Assistant rotates with other Processing Assistants on a regular basis for the ease, comfort and efficiency of cross training. This Processing Assistant will handle walk-in patient services procedures (excludes established maternity Patients and WIC/Nutrition services). The Processing Assistant has to know the clinic/program requirements to be seen in a particular clinic, such as whether insurance is applicable or if a service is to be pre-paid, etc. 1. Call patient to the window by using the number system, greet them cordially, 2. Update patient's demographic information. 3. Conduct interview to gather information for financial information (Medicaid, Commercial insurance and Self pay). 4. Answer questions regarding clinic routine and eligibility for services. Records and Reports- The Processing Assistant III is responsible for printing a registration sheet from the computer; that has been reviewed and updated with the current Patient's personal data information for certain clinics. Identified Error reports run by other department as they apply to Client's personal information (example: change of address can be investigated or noted to be addressed with the next encounter with the Client. Enter each individual patient's financial information onto the computer accounts tab at each visit; verify information from check stub or W2 form. Scan copies of Photo ID, Medicaid and / or insurance cards. Complete Encounter Form for MNT service visits only. Forms- The Processing Assistant III should keep Encounter Forms, HIPAA Notice of Privacy Practices, etc. in its designated slot for the appropriate clinic. Minimum Education and Experience Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

Knowledge, Skills, and Abilities:

General knowledge of office or work unit procedures, methods and practices. Ability to use a variety of office equipment including basic computer and typing skills. Ability to communicate and work with people with courtesy and tact including proper telephone etiquette. Ability to record and compile information based of established guidelines. Ability to screen communications based on predetermined guidelines to independently respond or route inquiries. Ability to gather and give information and instructions regarding the work process or procedures. Special Requirements

G.S. 153A-94.2

(b) Subject to SBI criminal history record check prior to hire. Additional Information Other duties as assigned by Supervisor and/or Management. In the event of a disaster, may be required to assist as needed.

Apply Online:

https://www.governmentjobs.com/careers/cravencountync/jobs/5202592/processing-assistant-iii-registration?page=2&pagetype=job

OpportunitiesJobs Job Type:

Full-time Pay:

$36,493.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person