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Patient Services Representative - CCHC New Bern Family Practice & Urgent Care
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Coastal Carolina Health Care, P.A.
New Bern, NC (In Person)
Full-Time
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Job Description
Patient Services Representative - CCHC New Bern Family Practice & Urgent Care 2.5 2.5 out of 5 stars 1040 Medical Park Avenue, New Bern, NC 28562 Full-time Coastal Carolina Health Care, P.A. 4 reviews Full-time CCHC New Bern Family Practice & Urgent Care New Bern Family Practice, Monday-Friday, 8:00AM - 5:00PM. OR Urgent Care , (3) 12 hour shifts per week. Company Overview Coastal Carolina Health Care, P.A. is a dedicated multi-specialty group practice committed to delivering high-quality, compassionate, and personalized healthcare. Since its establishment, the organization has been focused on meeting the evolving needs of patients through comprehensive primary care services and a patient-centered approach. Job Summary We are seeking an energetic and detail-oriented Patient Services Representative to join our team at CCHC New Bern Family Practice & Urgent Care. In this vital role, you will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. Your enthusiasm and professionalism will help create a welcoming environment and ensure smooth clinic operations. Duties Greet patients warmly and check them in efficiently while verifying appointment details Schedule patient appointments and manage follow-up visits using our electronic health record system Collect and update patient demographic and insurance information accurately Answer incoming phone calls promptly, providing information or directing calls to appropriate staff Assist patients with completing necessary forms and provide clear instructions for their visit Handle administrative tasks such as data entry, filing, and maintaining patient records with precision Requirements Previous experience working in a medical office setting preferred Knowledge of medical terminology and healthcare administrative procedures Strong office experience with proficiency in electronic health records systems and office software Excellent communication skills with a friendly, professional demeanor Ability to multitask effectively in a fast-paced environment High school diploma or equivalent required; additional healthcare certifications are a plus