Job Description
What You'll Be Doing Join #TeamWake as a Patient Access Specialist in our Eastern Regional Center! The Patient Access Specialist will primarily serve as a Referral Coordinator for the Eastern Regional Center. This position plays a key role in ensuring seamless patient care by managing referral processes and supporting administrative functions. This position assists patients during onsite registration and arrival for scheduled and unscheduled visits while prioritizing referral coordination tasks. The role requires excellent customer service skills, strong organizational abilities, and the capacity to manage multiple tasks in a dynamic healthcare environment.
Key Responsibilities include:
Coordinate and manage patient referrals, ensuring timely follow-up and compliance with provider and insurance requirements. Referral coordinating includes:
internal and external specialty referrals for Prenatal, Family Planning, and Child health Clinic for Departure, Eastern, Northern, and Southern Regional Centers Process Project Access and UNC Charity Care applications for uninsured patients needing specialty referrals for Departure, Eastern, Northern, and Southern Regional Centers Monitor and track referrals using the dashboards and referral desktops for Departure, Eastern, Northern, and Southern Regional Centers Respond to telephone inquiries from patients with professionalism and sensitivity, providing accurate information regarding referrals and appointments Gather, verify and update patient demographic, insurance, and medical information Collect patient liabilities when necessary and ensure adherence to regulatory guidelines Assist patients with onsite registration, check-in/check-out processes, and scheduling follow-up care Maintain accurate documentation of referral activities and communicate effectively with providers, patients, and insurance representatives Support additional administrative duties as needed to facilitate smooth clinic operations. NOTE:
Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours. About Our Team At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County. The Basics (Required Education and Experience) High school diploma or GED One year of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Experience with processing medical referrals Experience working with Family Planning, Pre-natal, Sexually Transmitted Diseases, and providing immunizations Experience translating Spanish to English in a medical or healthcare How Will We Know You're 'The One'? Excellent Communication•Oral and Written Ability to work independently under time restraints Problem Solving and analytical skills Ability to recognize and respect the value of individual differences Ability to actively participate as a member of a team to move toward the completion of goals Proficient in office technology including: GE Centricity (Electronic Health Record), Microsoft Word, Internet owners, and Email Ability to follow instructions through a standard work process, perform routine tasks and check work for accuracy before completion of tasks Ability to develop and maintain strong relationships with patients About This Position Location:
Eastrn Regional Center Zebulon, NC 27597 Employment Type:
Regular Work Schedule:
Mon•Fri 8:30am•5:15pm Hiring Range:
$25.07•$28.13 Market Range:
25.07•31.18 Please include ALL prior work experience on your application and resume. Posting Closing Date:
7:00 pm on 5/4/2026 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training. Apply Now Share Save Job
