Patient Representative

About Us About Us Welcome to Hudson Regional Health Technology Transforming Care Hudson Regional Health is a newly unified healthcare network serving Hudson County through four hospitals. Together, these hospitals form a single, integrated system with a shared vision—to deliver modern, patient-first care supported by innovation. From robotic-assisted surgery and AI-powered diagnostics to real-time monitoring and precision neurosurgery, HRH is redefining what's possible in community healthcare. Patients across the region now have access to state-of-the-art procedures and nationally recognized specialists, all within a connected, local network designed to put care first. Our Services We focus on the care our patients need most, delivered with precision, innovation, and a commitment to excellence. Advanced Emergency Services

• 24/7 emergency departments across all four hospitals Robotic-Assisted Surgery
• featuring the Da Vinci XI and ExcelsiusGPS systems Neurosurgery & Spine Care
• including Stealth Navigation and precision-guided treatment Women's Health & Maternity
• comprehensive services tailored for every stage Imaging & Diagnostics
• AI-enhanced systems for faster, more accurate results Outpatient & Specialty Care
• coordinated care across multiple disciplines Our Hospitals Explore our hospitals and discover care that's high-tech, high-touch, and close to home: Secaucus University Hospital, Flagship campus featuring the Robotic Surgery Institute and modernized emergency care.

Bayonne University Hospital, A full-service community hospital offering personalized acute care. Hoboken University Hospital, A local leader in women's health, family medicine, and outpatient services. The Heights University Hospital (Jersey City), Expanding access to state-of-the-art care in the heart of Jersey City. What You'll Be Doing Primary assignment is to serve as liaison between patients/families and organization as a whole and between the institution and the community it serves. Provides a specific channel through which patients/family can seek solutions to problems, concerns and unmet needs. As a patient advocate, enables patients and their families to obtain solutions to problems by acting in their behalf with administration or any department or service, and by recommending alternative policies and procedures in order to improve service to patients. As the institution's direct representative, interprets philosophy, policies, procedures and services to patients and their families and visitors. Serves as co-chair of the Ethics Committee and is assessable to hospital staff, physicians, patients and families if ethical issues arise in patient care. Evaluates the level of patient satisfaction with the Hospital experience. Collects data and channels information about patient care problems to appropriate departments and services in order to make recommendations for changes in Hospital Procedures and Policies. Meets regularly with AVP of Quality monthly. Prepares quarterly reports detailing problems, concerns, issues and resolutions. Annually submits a summary of year's activities, goals and objectives and any recommendations for improving patient satisfaction. Participates in organizational ethics functions to improve outcome by respecting patient rights. Provides administrative functions for the bio-ethics committee (ie. agenda, attendance sheet, minutes) Creates and/or revises policies and procedures as appropriate and as assigned. Ensures Bayonne Medical Center full compliance with department of health and accrediting agencies standards for patient rights and rights and responsibilities of the individual. Maintains patients advance directives filed alphabetically. Makes advance directives readily available for nursing supervisors 24/7 in the nursing office. Assist patient(s) in completion of advance directives. Performs other duties as assigned What We're Looking For

EDUCATION

Bachelor's Degree preferred.

EXPERIENCE

3-4 years in a hospital setting and an understanding of hospital operations

QUALIFICATIONS

Ability to convey warmth and interest in the patient as a person in their experience. Interest in working with individuals in resolving problems and ability to identify patient-related trends and act as a facilitator for change.

WORKING CONDITIONS/HAZARDS

Exposure to communicable diseases, blood and blood products, illness, confused and/or combative patients, hazardous chemicals, stressful situations, x-rays sharp instruments and needles, and electricity.

PHYSICAL REQUIREMENTS

Standing, Walking, Lifting; occasionally must reach above head, carry medium to light equipment, and stoop.

REPORTS TO

Site Manager, Patient Experience Department What We Offer Competitive compensation based on experience and qualifications: When determining the compensation, several factors may be considered including, years of relevant experience, credentials, union contracts, education, and internal equity. Comprehensive health, dental, and vision insurance 401K, Retirement savings plan Generous Paid Time Off (PTO) and paid holidays Tuition Reimbursement Opportunities for professional growth, development, and continuing education Employee wellness programs and resources Influenza Vaccinations are a requirement for employment. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date, during the influenza season, if you are offered employment, unless you request and receive an approved medical exemption. We are an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.