Patient Access Specialist

About Project H.O.P.E., Inc. Project H.O.P.E., Inc. is a Federally Qualified Health Center (FQHC) located in Camden, NJ, dedicated to providing high-quality medical and behavioral health care to underserved and vulnerable populations. We are currently seeking a Patient Access Specialist to serve as the first point of contact for patients and to play a key role in supporting them through insurance verification, registration, and access to financial assistance programs. Position Summary The Patient Access Specialist is responsible for welcoming patients, managing front desk registration, verifying insurance coverage, and assisting with Medicaid and Charity Care applications. This role requires compassion, accuracy, and the ability to work in a fast-paced environment while maintaining confidentiality and compliance. Responsibilities Patient Check-In & Registration Greet patients and visitors professionally and empathetically. Collect and verify demographic, insurance, and contact information. Accurately input patient data into the EMR system. Confirm insurance eligibility using payer portals/tools. Collect copays and nominal fees according to policy. Maintain a clean and organized reception area. Schedule appointments and provide reminders or instructions. Perform administrative duties such as scanning, filing, and responding to patient inquiries. Financial Counseling & Coverage Navigation Assist patients in applying for Medicaid, Charity Care, and other public programs. Conduct eligibility screenings and assist with documentation. Liaise with state agencies and county Medicaid offices as needed. Educate patients on billing, coverage options, and financial assistance. Maintain accurate records of all financial counseling activities. Compliance & Customer Service Ensure adherence to HIPAA, OSHA, CMS, and other regulatory guidelines. Maintain strict confidentiality of sensitive financial and health information. Deliver exceptional customer service to all patients, regardless of background or coverage. Report trends or barriers to access to the Office Manager. Essential Skills Ability to multitask in a busy healthcare environment. Strong communication and documentation skills. Experience with Medicaid, Charity Care, and health insurance marketplaces. Knowledge of EMR systems and insurance verification platforms. Accuracy and attention to detail. Commitment to health equity and access.

Qualifications Minimum:

High School Diploma or GED required (Associate's degree preferred). 1+ year experience in a healthcare front desk or financial counseling role. Proficiency with EMR systems and payer portals. CPR certification (or obtained within 60 days of hire). Strong computer and organizational skills.

Preferred:

Certified Application Counselor (CAC) or Presumptive Eligibility Coordinator. Bilingual (Spanish/English) strongly preferred. Experience working in an FQHC or community-based setting. Physical Requirements Occasional lifting of 40-50 lbs. Sitting, standing, and walking approximately 80% of the time. Manual dexterity and ability to bend and reach as needed. Normal accessibility and mobility required throughout the workday.

Compensation & Benefits Hourly Rate:

$20.50/hour

Schedule:

Monday - Friday, 8:00 AM - 5:00

PM Work Environment:

Outpatient health center; fast-paced and mission-driven Benefits include: Health, Dental, and Vision Insurance Paid Time Off and Paid Holidays 403(b) Retirement Plan Short-Term and Long-Term Disability Insurance Life Insurance Join Us At Project H.O.P.E., Inc., we believe every patient deserves access to compassionate, high-quality care. Join a mission-driven team that values service, equity, and professionalism.

To Apply:

Please submit your application and resume directly through Indeed or email to: Ayanaa Glover-Metoyer Human Resources Manager glovermetoyera@projecthopecamden.org Equal Opportunity Employer Project H.O.P.E., Inc. is proud to be an Equal Opportunity Employer.

Job Type:

Full-time Pay:

From $20.50 per hour Expected hours: 40 per week

Benefits:

403(b) AD&D insurance Dental insurance Disability insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

2 years (Preferred)

Language:

Spanish (Required) Ability to

Commute:

Camden, NJ 08103 (Required)

Work Location:

In person