Medical Office Associate I- Per Diem, Days, AMG Pulmonology, Cedar Knolls NJ

Lung Nodule Program Responsibilities

• Complete follow-ups assigned on the LNP spreadsheet (CT review, PET review, routine follow-ups, thoracic surgery follow-ups, etc.).
• Schedule new patient referrals to the program (qualified and unqualified).
• Assist with CT scheduling (if trained; otherwise escalated to program lead).
• Support in-basket call management, including reviewing CT reports and triaging new patient appointment requests.
• Obtain radiology records, including reports and images, via PowerShare.
• Answer the LNP phone line during high-volume periods or when program staff are unavailable.
• Scan and upload patient records into the EMR. Call Center Responsibilities
• Answer high-volume inbound calls in a professional, courteous, and efficient manner.
• Schedule patient appointments across multiple providers, locations, and specialties while following established protocols.
• Verify patient demographics, insurance information, and referral requirements.
• Triage calls appropriately based on urgency, clinical guidelines, and patient needs.
• Provide accurate information regarding office locations, hours, procedures, and preparation instructions.
• Route messages to clinical teams, providers, or administrative staff as needed.
• Support front desk and clinical teams by assisting with overflow tasks when cross-trained.
• Maintain confidentiality and adhere to HIPAA and organizational policies at all times.
• Participate in ongoing training to stay current with scheduling protocols, clinical workflows, and system updates.

Skills & Qualifications Required:

HS Diploma or equivalent

Preferred:

o Monday and Friday availability o Fluent in Spanish o Healthcare background o Prior call center experience o Epic EMR experience o Basic knowledge of medical terminology o Basic understanding of Excel (ie: data entry, color coding, spreadsheet navigation) o Ability to learn to triage and schedule patients based on predetermined workflows. o Strong communication skills and a patient-centered approach. o Ability to multitask in a fast-paced environment and adapt to changing priorities.