Patient Service Representative

Fulltime M-F position available in a very busy neurology office.

Hours:

9-5pm Candidates must possess excellent phone/computer skills, compassion toward patient care, professionalism, initiative, time management, communication proficiency and strong work ethics. At least 1-year experience in a medical office is preferred. Fluent in Spanish preferred but not a requirement. Must be able to travel between our Morristown, Summit, Livingston & New Brunswick, NJ office locations.

SERIOUS APPLICANTS ONLY!

!!!!

SPECIFIC RESPONSIBILITIES

• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
• Assist patients to complete all necessary forms and documentation including medical insurance.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette (Heavy call volume). Receive and convey messages in writing, verbally and electronically as well as transfer calls as needed.
• When scheduling appointments, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
• Schedule hospital admissions, tests, scans and outside appointments for patients.
• Checking patients in/out for their office appointments. Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
• Obtain external medical reports as required by medical professionals
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
• Calls patients daily to confirm upcoming appointment(s).
• Verifies method of payment for service (Medicaid, Medicare, private insurance, private payee, etc.) and collects data and/or payment as appropriate. Collect co-pays and payments.
• Fax, scan, and file documents (Scanning of medical records patient's EMR).
• Prepare documents for mail-out
• Open, stamp appropriately and distribute incoming mail.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Maintain stock of office supplies
• Performs other duties as may be required.

QUALIFICATIONS

• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
• Must be highly flexible; able to accommodate changing needs of the department.
• Well developed verbal and written communication skills. Additional language abilities desirable. (Spanish Speaking a plus)
• Ability to communicate with a diverse range of people
• Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
• Basic to intermediate computer knowledge and skills. Education and Experience
• High school diploma
• Knowledge of medical terminology, procedures and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Working knowledge of healthcare insurance preferred

Job Type:

Full-time Salary:

n/a

Job Location:

• Morristown, Summit, Livingston, New Brunswick Required education:
• High school or equivalent Required experience:

Secretary:

1 year

• medical office: 1 year

Receptionist:

1 year Required language:

• English
• Spanish (preferred not required)

Job Type:

Full-time Pay:

From $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person