Patient Services Representative (Bilingual)

Aya Healthcare has an exciting 13-Week Patient Services Representative Contract Opportunity in Teaneck, NJ!

JOB TITLE

Patient Services Representative

W2 CONTRACT DURATION

13 Weeks - Potential for extension of contract (based on attendance, performance, conduct, etc.)

LOCATION

Teaneck, NJ 07666

SHIFT:

 Variable schedule Candidates must be flexible to work any assigned shift between 7:00am and 5:00pm Typical shifts include: 7:00am-3:30pm 8:00am-4:30pm 8:30am-5:00pm

ONBOARDING TIME

Expect 2-3 weeks from offer to start date

Job Details:

Serve as the primary patient-facing representative, greeting and assisting patients in person and by phone. Answer incoming telephone calls professionally and route calls appropriately. Respond to patient inquiries and messages in a timely manner. Facilitate patient appointments, referrals, and scheduling requests. Register, pre-certify, and schedule patients accurately and efficiently. Verify insurance eligibility and benefits utilizing approved tools and resources. Obtain and update patient demographic and insurance information. Enter and maintain accurate patient information within electronic systems. Assist patients with financial estimates and communicate anticipated patient responsibility amounts. Manage daily patient schedules and communicate schedule changes as necessary. Provide exceptional customer service to patients, families, physicians, and staff. Notify patients of appointment delays and assist with patient flow. Collect co-payments, deductibles, coinsurance, self-pay balances, and other patient financial responsibilities. Perform daily balancing, reconciliation, and cash-handling procedures. Prepare upcoming schedules and review patient financial responsibility information. Collaborate with clinical and administrative teams to support efficient clinic operations. Complete assigned work within departmental productivity and quality standards Submit IT support requests related to equipment or system issues as needed. Maintain HIPAA compliance and patient confidentiality at all times. Support a positive patient experience through professional communication and service excellence.

Job Requirements:

High School Diploma/GED Minimum two (2) years of experience in patient registration, patient access, medical office, outpatient clinic, physician practice, or hospital registration environment Experience with patient registration, scheduling, insurance verification, and front-office operations required Experience collecting co-pays, deductibles, coinsurance, and other patient financial responsibilities preferred Hospital registrar and patient access candidates are encouraged to apply Experience supporting a high-volume healthcare environment preferred Knowledge of medical terminology Patient registration and scheduling experience Insurance verification and eligibility experience Strong computer and data entry skills Experience working within EMR/EHR systems Fluent Spanish/English bilingual communication skills Strong interpersonal and customer service skills

PREFERRED EXPERIENCE WITH

Aria Harmony WebHis Rumba One Source Availity Navinet Requirements (due at time of phone screen with recruiter): Resume with last seven years of work history if applicable - all work history gaps of 90+ days must be explained. Upcoming requested time off for the duration of the contract. Interview availability for the next 7-10 days

AYA DELIVERS

… A robust team and dedicated recruiter to support you every step of the way to ensure you start on time, have accurate payroll and an exceptional experience. A credentialing specialist to streamline the entire compliance process. Premium medical, dental, vision and life insurance beginning day one of your assignment. Aya Healthcare is an Equal Opportunity Employer and encourages all to apply!

Pay:

$25.00 - $28.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Vision insurance Application Question(s): Are you comfortable with contract work? Are you comfortable with working assigned shifts between the hours of 7:00am-5:00pm? (Please look back at job details) Do you have reliable transportation and a valid Drivers License?

Education:

High school or equivalent (Required)

Experience:

Patient Registration:

2 years (Required)

Patient Scheduling:

2 years (Required) Insurance verification: 2 years (Required) front-office operations: 2 years (Required) collecting co-pays, deductibles, coinsurance: 2 years (Required) EMR systems: 1 year (Required)

Language:

Spanish (Required) Ability to

Commute:

Teaneck, NJ 07666 (Required)

Work Location:

In person