Admissions Coordinator

Admissions Coordinator Turning Point Recovery Center of New Mexico - 3.4 Albuquerque, NM Job Details Full-time $18 - $21 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Word Collaborate with healthcare professionals Computer operation Microsoft Excel Addiction counseling Customer relationship building Customer service HIPAA Healthcare privacy protection Health information regulatory compliance Productivity software Time management Full Job Description Admissions Coordinator Wanted at Turning Point This is an In-person position, located in Albuquerque, NM At Turning Point, we're looking for a compassionate, organized, and service-driven Admissions Coordinator to join our team. As New Mexico's leader in evidence-based addiction treatment, the admissions process serves as the first point of contact for individuals seeking recovery. This role is critical to ensuring every prospective client receives a welcoming, professional, and seamless experience from their initial inquiry through admission. If you're passionate about helping others, thrive in a fast-paced environment, and enjoy coordinating care while building meaningful relationships, we'd love to hear from you. Key Responsibilities Your role will be to facilitate the admissions process while ensuring exceptional customer service and timely coordination of care.

Responsibilities include:

Serving as the first point of contact for prospective clients, family members, referral sources, and community partners Conducting initial screenings to assess client needs and determine appropriate levels of care Collecting demographic, insurance, and financial information accurately and efficiently Verifying insurance eligibility and benefits with commercial insurance providers, Medicaid, Medicare, and other payers Coordinating medical clearances, clinical assessments, and admission scheduling Maintaining accurate documentation within the Electronic Health Record (EHR) system Collaborating with clinical, medical, and administrative staff to ensure smooth client transitions into treatment Maintaining strict compliance with HIPAA regulations and organizational confidentiality standards Participating in a rotating evening and weekend on-call schedule to support admissions outside normal business hours Building positive relationships with referral partners while representing Turning Point with professionalism and compassion What You Bring Minimum of two years of customer service, healthcare, admissions, intake, or related experience Working knowledge of HIPAA regulations and handling confidential information Understanding of substance use disorder treatment services or behavioral healthcare Strong interpersonal, communication, and relationship-building skills Exceptional organizational and time management abilities High level of emotional intelligence, professionalism, integrity, and reliability Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment Experience working collaboratively within multidisciplinary teams Proficiency with Microsoft Office Suite, including Word and Excel Basic computer troubleshooting skills and the ability to manage multiple software platforms and secure login credentials Preferred Qualifications Associate's degree or equivalent professional experience Bachelor's degree in Behavioral Health, Psychology, Social Work, Healthcare Administration, Business Administration, or a related field Previous experience in behavioral health, substance use treatment, healthcare admissions, or medical office operations Experience verifying insurance benefits and coordinating healthcare services Familiarity with Electronic Health Record (EHR) systems Candidates in recovery with two or more years of sustained recovery are encouraged to apply The Perks At Turning Point, you'll become part of a mission-driven organization dedicated to helping individuals achieve lasting recovery. As one of the first people our clients encounter, you'll have the opportunity to make a meaningful impact by providing compassionate guidance during one of the most important moments in their recovery journey. You'll work alongside a supportive team committed to delivering exceptional care while helping individuals and families take the first step toward lasting healing. Working Environment This position is primarily office-based and requires frequent interaction with prospective clients, families, referral partners, insurance providers, and clinical staff. The role involves extended periods of computer work, phone communication, documentation, and coordination of multiple admissions simultaneously. Weekly evening and weekend on-call participation is required. The ideal candidate is organized, adaptable, compassionate, and able to remain calm while working in a fast-paced, client-focused healthcare environment. Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.

Job Type:

Full-time Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person