Patient Access Rep

Patient Access Rep 3.5 3.5 out of 5 stars

JOB SUMMARY

Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services.

ESSENTIAL VALUES-BASED, LEADERSHIP AND MANAGEMENT COMPETENCIES

Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital.

Mission:

Our mission at Artesia General Hospital is to provide high-quality healthcare to our community and the surrounding areas.

Vision:

To transform healthcare in our communities through innovation, engagement, and quality, while building a healthier tomorrow for generations to come.

Values:

Our values are covered in SERVICE Servant Leadership Excellence Respect Virtuousness Innovation Community Education

ESSENTIAL FUNCTIONS

Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients. Registers outpatients and prepares proper documentation for outpatient procedures where applicable. Processes inpatient admissions and prepares proper documentation for services where applicable. Accepts patient payments and records appropriately. Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines. Advise patients regarding insurance coverage and estimate patient's responsibility. Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor. Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers.

ADDITIONAL RESPONSIBILITIES

: Perform other functions as required.

KNOWLEDGE/SKILL/ABILITIES

Basic computer knowledge Basic medical terminology Good typing skills

AGE-RELATED COMPETENCIES

Demonstrates the basic knowledge and skills (cognitive, technical and interpersonal) necessary to identify age-specific patient needs appropriate for all age groups.

INFORMATION MANAGEMENT

Treats all information and data within the scope of the position with appropriate confidentiality and security.

RISK MANAGEMENT/QUALITY MANAGEMENT/SAFETY

Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

MINIMUM POSITION QUALIFICATIONS

Education

• High school diploma or equivalent. Work Experience
• Customer service experience preferred, good communication skills required. Training
• N/A License/Certification

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N/A ENVIROMENTAL CONDITIONS

Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.

MINIMUM POSITION QUALIFICATIONS

Education

• High school diploma or equivalent. Work Experience
• Customer service experience preferred, good communication skills required. Training
• N/A License/Certification
• N/A