Patient Service Representative, HCH

Position Function Summary Under the direction of the HCH, Director, the Patient Services Representative (PSR) greets patients and visitors entering La Familia Medical Center (LFMC), registers new and returning patients, provides patient-related clerical services which include answering telephones, scheduling, obtaining and reviewing patient demographic/insurance information, collecting payments and obtaining referrals. Performs duties in a manner that is supportive and responsive to patients and visitors. Essential Responsibilities Greets new/returning patients, clients and visitors checks them in for scheduled and walk-in appointments, or directs them to appropriate offices or individual staff; Provides general information to, updates records, schedules/reschedules/cancels/verifies medical center appointments and return appointments for patients over the phone/in person; Answers the telephone and connects callers to the appropriate offices or individual staff, including assessing need for urgent appointments Maintains daily record of patient encounters, personal data, and insurance eligibility, including medical records; Meets with patients to collect required personal, health, and insurance information for the permanent patient record Collects payment from the patient via cash, checks, bankcards, etc. and generates a receipt for the patient visit; including closing procedures such as end of day reporting and cash drawer balances Counsels, determines eligibility, obtains assistance, and provides patients who are unable to pay for their visit and arranges a payment agreement plan suitable for the patient and organization, including interviewing family members and others; Educates program applicants/clients by explaining program requirements, options, interpretations, and determinations, follows-up with patient during the approval process; Trains new PSRs. Education, Experience and Skills/Training High School graduate or equivalent required. CPR Certification required. LFMC required training Including, but not limited to basic Annual Safety, Anti-harassment, HIPAA Training; Basic Knowledge and ability of general office procedures including filing, copying, faxing, use of a computer, to multitask within established deadlines, work under the direction of a supervisor and follow instructions for work completion, and take initiative to resolve patient concerns and problems; Fluent in both English and Spanish, preferred Leave Benefits Three (3) weeks of annual leave. up to two (2) weeks of annual sick leave eight (3) paid holidays three (3) paid personal days accruals and holidays are prorated for part-time employees Insurance Benefits Medical Dental Vision coverage available for staff and eligible family members, including domestic partners paid term life insurance paid short term disability optional life critical care medical and dependent care expense accounts health savings account Pet health insurance ID Theft Legal 403(b) retirement savings plan (eligible for company match after 12 months of employment)

Bargaining Unit Position Union:

Non-Union:

X La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services. We are an equal opportunity employer.