Patient Access Rep - CVH Primary Care @Virg Ranch - Per Diem*

Patient Access Rep - CVH Primary Care @Virginia Ranch - Per Diem•

IMPORTANT NOTE

In lieu of benefits due to "per diem" status, 15% will be added to the hourly rate. Per diem employees are offered work on an "as-needed" basis.

POSITION SUMMARY

To serve as the conduit to information flowing into and out of the physician practice. Specifically answering patient and other pertinent phone calls, triaging the situation and assisting in providing a solution for the caller. In addition, scheduling patient appointments, performing patient callbacks and assisting all members of the practice team.

POSITION REQUIREMENTS

Minimum Education:

High School Diploma or equivalent.

Minimum Work Experience:

Reading, writing, organizing, and filing skills.

Professional phone etiquette.

Previous customer service experience.

Customer service skills.

Computer and word processing skills.

POSITION ESSENTIAL FUNCTIONS

TriageAnswer incoming telephone calls.

Triage patient phone calls.

Assess the level of need for each patient call.

Direct or assist in the solution for the patient.

Make follow up phone calls as necessary.

Work with Medical Assistants and physicians to solve patient problems.

Work with other medical facilities to solve patient problems.

Respond to patient issues and create solutions.

Document all interaction for inclusion in the patient electronic medical record.

File information as needed, scan information as needed.

SchedulingSchedule all new and existing patient visits.

Provide assistance in preparing the patient for their next visit.

Mail out any necessary forms to patient's home prior to visit.

Make patient reminder calls when appropriate.

Work with Medical Assistants and Physicians to create an efficient and effective schedule.

Serve as an ambassador to patients.

Works with physicians to ensure all encounter forms are completed at time of service and coding is accurate and representative of the patient visit.

Posts payments from Patients and Third Party payers to EMR, patient form and scan documents.

Collect Copay and check in-patient.

Schedule CVH Radiology and check out patient.

Schedule follow up appointment.

Balance payments with remittance advice.

Prepare payments for deposit.

Authorizations/ReferralsObtain necessary authorizations from insurance companies for procedures and tests performed in office and to outside vendors and physicians.

Send necessary records to outside vendors and physicians to facilitate referral.

Schedule referral when appropriate and notify patient.

Keep accurate logs of referrals made.

CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE

"BEST

PLACES TO WORK

" - NORTHERN

NEVADA, 2021, 2022, 2024 & 2025

!WE

LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!

! Per Diem positions have no guaranteed hours or set schedule. The position will fill in for individuals who take unplanned and/or planned time off.