Discharge Coordinator

Job Title:

Discharge Representative Department:

Operations Reports To:

Front Office Supervisor FLSA Status:

Non-Exempt Date Last Updated:

06.05.2026 GENERAL

SUMMARY OF DUTIES

The Discharge Representative serves as a key member of the patient services team, providing exceptional customer service while coordinating patient discharge activities, procedure scheduling, chart preparation, and administrative support. This position ensures accurate scheduling, efficient patient flow, and effective communication between patients, providers, clinical staff, and ancillary departments. The Discharge Representative contributes to a positive patient experience while maintaining compliance with organizational policies, HIPAA regulations, and quality standards.

ESSENTIAL FUNCTIONS

Patient Service and Discharge Coordination Greet patients and visitors in a professional, courteous, and compassionate manner. Facilitate patient check-out following procedures and office visits. Schedule follow-up appointments, procedures, and recalls as directed by providers. Provide patients with discharge instructions, appointment information, and required documentation as directed by clinical staff. Assist patients with mobility limitations as appropriate. Serve as a liaison between patients, providers, and clinical staff to promote effective communication and patient satisfaction. Scheduling and Registration Support Schedule procedure orders and appointments within the practice management and electronic health record systems. Review provider schedules and assist with filling open appointment and procedure slots utilizing cancellation and wait lists. Monitor schedules for unfilled procedure time and communicate opportunities for optimization to leadership. Verify appointment details, provider assignments, and scheduling accuracy. Provide cross-coverage for front desk registration and check-in functions as needed. Chart Preparation and Administrative Support Prepare and review procedure charts and documentation for upcoming cases according to established timelines. Verify completeness and accuracy of patient information, physician orders, scheduling details, clinical documentation, and required forms. Scan, index, and maintain electronic patient records and administrative documents in accordance with organizational standards. Process requests for medical records, reports, and documentation as directed. Fax, transmit, or distribute records and reports to authorized parties in accordance with HIPAA guidelines. Complete assigned work queues, tasks, and administrative projects accurately and timely. Teamwork and Operational Support Assist clinical and administrative staff with obtaining records, coordinating patient information, and supporting operational workflows. Participate in process improvement, quality initiatives, and departmental projects. Respond appropriately to emergencies and notify clinical personnel when needed. Maintain an organized, clean, and professional work environment. Perform other duties as assigned to support clinic and ASC operations.

EDUCATION

• High school diploma or GED preferred.

EXPERIENCE/SKILLS/KNOLEDGE

• Minimum one year of experience in a medical office setting preferred.
• Knowledge of medical terminology preferred.
• Proficiency with computer systems and word processing required.
• Excellent written and verbal communication skills, with strong command of English grammar and spelling.
• Knowledge of coding, compliance, and insurance reimbursement preferred.
• Strong time management, organizational, and multitasking skills.

WORKING ENVIRONMENT POSITION REQUIREMENTS

• Position requires prolonged sitting.
• Position requires ability to hear within normal range.
• Position requires ability to speak clearly and concisely.
• Type of work performed requires physical hand dexterity and full range of motion for operation of telephone and keyboard functions.
• Skillful in answering telephones in a pleasant and helpful manner.
• Needs to be able to work under stressful or emergency situations with high concentration and energy level.
• Must be able to function cooperatively with the management team, co-workers and physicians.
• Ability to establish and maintain effective working relationships with patients and co-workers.
• Demonstrates initiative, insight and sound judgment in decision making process.
• Demonstrates customer service strategies in dealing with people in order to achieve the organization's goals.
• Medical office knowledge and ability to file required.

LIFTING REQUIREMENTS

• Daily lifting requirements are 0-5 lbs o May require lifting to 30 lbs.
• Average percentage of time spent during work hours is as follows: o Standing 5% o Walking 5% o Bending 2% o Reaching 3% o Sitting 85%
• Additional physical demands are as follows: o Ability to grasp with both hands; pinch with thumb or forefinger, turn with hand/arm; reach above shoulder height.

o Ability to listen and speak on telephone and write simultaneously. o Ability to operate a computer system, use a keyboard and a ten-key adding machine. o Ability to drive a vehicle for administrative errands.

VISUAL, HEARING, DEXTERITY, AND MENTAL DEMANDS

Vision Adequate to perform the essential functions of the job such as reading a computer terminal. Hearing Adequate to perform the essential functions of the job such as answering a phone. Speaking Adequate to perform the essential functions of the job such as communicating via telephone and in person for the purpose of providing patient information. Dexterity Adequate to perform the essential functions of the job such as sorting papers, stapling, typing, copying, and operating equipment. Mental Adequate to perform the essential functions of the job such as multi-tasking and constant interaction with one or more people simultaneously. Working Conditions o Position requires work in a busy clinical environment 95% of the time. o Special uniform and personal protective equipment are required. o Hazardous material exposure is minimal, and safety precautions are reviewed annually.

Job Type:

Full-time