Medical Office Phone Receptionist

Job Summary We are seeking a professional, organized, and customer-focused Medical Office Phone Receptionist to join our busy healthcare practice. This role is responsible for managing high-volume incoming calls, scheduling appointments, assisting patients with general inquiries and supporting smooth daily office operations. The ideal candidate is calm under pressure, detail oriented, and committed to providing excellent patient services. Duties Answer and manage a high volume of incoming phone calls in a courteous and professional manner Schedule, reschedule and confirm patient appointments Maintain a clean and organized area Direct calls to appropriate departments or medical staff Respond to patient questions regarding office policies, procedures and service s Maintain confidentiality and comply with HIPAA regulations Handle patient concerns with professionalism and empathy Assist with tasks such as scanning, copying, and electronic medical records Support front office operations as needed Be part of a team Bilingual abilities are highly desirable to serve diverse clients and visitors effectively Previous experience in customer service or customer support roles preferred

Pay:

$18.00 - $21.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Language:

Spanish (Required)

Work Location:

In person