Patient Care Coordinator Front Desk

Benefits:

401(k) 401(k) matching Employee discounts Paid time off Training & development Wellness resources Position Overview The Patient Care Coordinator (PCC) is a cornerstone role within Coastal MD™, combining exceptional patient experience with education-driven service alignment. This position builds on our Patient Experience framework while integrating key elements of the Vitality Coordinator model — including proactive education, relationship-building, and value-based conversations around services and memberships. PCCs guide patients through their full journey — from first contact through ongoing care — ensuring every interaction is welcoming, informed, and aligned with our mission of accessible, life-changing integrative healthcare. This role is ideal for individuals who thrive in a fast-paced environment and can balance operational responsibilities with patient education and engagement. Core Responsibilities Patient Experience & Engagement Serve as a primary point of contact for in-office, phone, and digital interactions Deliver a warm, professional, and seamless patient experience Engage patients in conversations about services, memberships, and promotions Educate patients on options aligned with their goals and financial considerations Confidently discuss out-of-pocket and direct-pay solutions Ensure patients feel supported, informed, and valued throughout their journey Patient Education & Service Alignment Act as an educator, helping patients understand how services align with their goals Support lead conversion and retention through trust-based, non-pressured conversations Model best practices in communication and service awareness Share patient insights with leadership and marketing teams Front Desk & Administrative Operations Schedule appointments accurately across providers and locations Process payments, memberships, and packages via EMR and Coastal MD systems Maintain detailed and accurate patient documentation Manage calls, messages, and correspondence while supporting in-office flow Proactively identify and resolve scheduling or workflow issues Communication & Interpersonal Excellence Demonstrate strong verbal and written communication skills Maintain a confident, positive tone in all interactions Respond empathetically to concerns and resolve issues professionally Use sound judgment and discretion in problem-solving situations Team Collaboration & Culture Participate in team meetings and collaborative initiatives Support cross-training, coverage, and Coastal MD™ events Embody core values: support, adaptability, and accountability Contribute to a positive, solutions-oriented environment Flexibility & Multi-Location Expectations Work across multiple Long Island locations as needed Maintain schedule flexibility based on operational needs Coordination managed by the Director of Patient Experience Professionalism & Confidentiality Represent Coastal MD™ with professionalism at all times Maintain a polished appearance and demeanor Ensure strict HIPAA compliance and confidentiality Protect all proprietary company information Technology & Learning Agility Utilize EMR systems, phone platforms, Google Workspace, Coastal MD App, and payment tools Adapt quickly to evolving technologies and workflows Organizational & Cognitive Skills Manage time effectively in a high-volume environment Maintain strong attention to detail in scheduling and records Demonstrate critical thinking and independent problem-solving Prioritize and adapt to shifting demands Emotional Intelligence & Conflict Resolution Exhibit strong emotional intelligence and self-regulation Handle conflicts with professionalism and diplomacy Foster a calm, supportive environment for patients and team members Fair Employment Practices Coastal MD™ is committed to equitable and inclusive employment practices. We follow all applicable labor laws and prioritize transparency, respect, and growth opportunities, fostering a supportive workplace focused on long-term success. Why Join Coastal MD™? This role offers growth within one of Long Island's most forward-thinking integrative wellness practices. You'll gain leadership exposure, mentorship, and the ability to directly impact patient experience. At Coastal MD™, vitality isn't just what we deliver — it's how we operate.