Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Patient Representative MHB

Job

Catholic Health System

Buffalo, NY (In Person)

$63,752 Salary, Full-Time

Posted 1 week ago (Updated 6 days ago) • Actively hiring

Expires 7/12/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
51
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Patient Representative MHB Catholic Health System - 3.5 Buffalo, NY Job Details Full-time $24.52 - $36.78 an hour 18 hours ago Qualifications Customer communication
Full Job Description Facility:
Mercy Hospital of Buffalo Shift:
Shift 1
Status:
Full Time FTE:
1.000000
Bargaining Unit:
ACE Associates Exempt from
Overtime:
Exempt:
No Work Schedule:
Days Hours:
7:30am to 3:30pm
Summary:
The role of Patient Advocate is to act as a liaison between the hospital and its associates and the patient and/or family. The function is to manage all patient/family and or staff complaints related to quality-of-care issues. Advocating for the patient and family in relationship to perceived concerns or compliments from care and treatment while a patient at a Catholic Health entity. The patient advocate will be the liaison between the patient and the respective hospital. The Patient Advocate is also responsible for demonstrating Catholic Health Core Values in daily interactions with the communities that we serve. The Patient Advocate will also be responsible for language line and ensuring a robust program around communication services for our patients who need interpreter services.
Responsibilities:
EDUCATION
Bachelor's of Science Degree in Nursing or related health care field
EXPERIENCE
Three (3) to five (5) years' experience working with people in a professional capacity Previous RN experience a plus
KNOWLEDGE, SKILL AND ABILITY
Listening and communication skills, tact/discretion Flexibility, in formal leadership skills Confidentiality and patience Problem solving skills Maturity, ability to manage stress Ability to balance objectively with empathy and sensitivity Ability to remain focused and follow a problem to resolution Tenacity Computer skills: Microsoft Word, Excel and Access Organizational skills Able to handle multiple tasks simultaneously, prioritizing
WORKING CONDITIONS
The majority of time is spent communicating with patients and families and problem solving The role does require travel to other CHS facilities to attend meetings and for the purpose of training & in servicing Occasionally, the role requires travel to primary care sites for complaint investigation or resolution
ENVIRONMENT
Normal heat, light space, and safe working environment; typical of most office jobs