Part-Time Patient Service Representative (Medical Receptionist)

University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve. As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

LIFE-Work Balance & Flexible Schedule:

Part-Time:

- two, 12 hour shifts (8 am - 8 pm) each work week (Sunday to Saturday) and one full weekend/month. 50% holidays. No overnight shifts, so you can prioritize both your career and personal life! 401K with

Company Match:

Plan for your future

Wellness Support:

Employee Assistance Program (EAP) &

Wellness Initiatives Professional Growth:

Leadership opportunities & professional development

Key Responsibilities:

Warm Welcome :

Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.

Patient and Business Documentation :

Maintain confidentiality while collecting and organizing important patient and business documents.

Insurance Verification :

Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.

Financial Responsibility :

Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs.

Collaborative Support :

Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.

Compliance :

Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.

Administrative Duties :

Perform office procedures and general administrative tasks; proficiently operate office medical equipment.

Quality Assurance :

Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.

Travel Requirement:

Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.

Required Qualifications:

Education:

High school diploma or equivalent, Medical Administrative Assistant certificate a plus

Experience:

1+ year of experience in a medical office or healthcare setting preferred

Skills:

Strong communication, attention to detail, and ability to multitask in a busy environment

Technical Skills:

Experience using Electronic Medical Records (EMR) software, EPIC preferred

Flexibility:

Ability to work 12-hour shifts, including some weekends and holidays

Team Player:

A proactive, friendly, and patient-focused approach to service At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger! INDUH