Patient Service Specialist Interview Day - Main Campus

Please join us for an on site interview at Main Campus on Tuesday, June 2nd. Candidates who apply and pass screening processes will be notified to select an interview time with options ranging from 9:00am - 3:00pm. Please note, this is not a walk-in event. Candidates must have a scheduled interview time to attend. All positions are based at Main Campus, and are full time positions, with eight-hour shifts ranging between the hours of 7:00am - 6:30pm Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver who excels in this role will: Provide a comprehensive, proactive and "Patients First" experience for patients and visitors. Investigate, triage and resolve patient issues using the established HEART model. Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. Enter and maintain confidential patient information. Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree Preferred qualifications for the ideal future caregiver include: Knowledge of medical terminology

Education:

High School Diploma or GED required.

Certifications:

None required.

Complexity of Work:

Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve data. Ability to partner with others as needed to trouble shoot and resolve general technology issues Ability to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills is preferred. Knowledge of medical terminology preferred A desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and visitors. Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce. High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations. Interest in learning new technology and troubling shooting to resolve minor technical issues. Easily adapts to changing technology, policies, procedures and processes. Demonstrated interest in process improvement or adopting new processes and or technology. Demonstrated ability to understand and interpret medical insurance information. Critical thinking, decisive judgment, and ability to work independently with minimal supervision in an often hectic environment. Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns. Demonstrated ability to switch from one task to another successfully in a fast-paced, ever changing environment.

Work Experience:

Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience. Demonstrated experience in providing exceptional customer services and conflict resolution. Associate's Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement.

Physical Requirements:

Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required. Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.