Patient Service Representative- Radiology

Patient Service Representative- Radiology Central Ohio Primary Care Physicians,Inc - 3.5 Columbus, OH Job Details Part-time 17 hours ago Qualifications Visitor query response In-person patient registration Patient scheduling systems Health insurance co-pays Patient question and concern management Customer relationship building Email customer support Electronic health records (EHR) management Phone communication Client rapport building Greeting customers Patient demographics HIPAA Filing Mail distribution Scanning Assisting medical staff Microsoft Office Medical scheduling Administrative experience High school diploma or GED Healthcare referral management Clinical data entry Task prioritization Health information regulatory compliance Customer issue escalation Clinical confidentiality policies Faxing Managing patient records Communication skills Full Job Description The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. Part Time/Benefits Eligible Monday- Friday 7am-11:30am 4885 Olentangy River Road Columbus, OH 43214

Essential Duties and Responsibilities:

Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone. Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience. Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification. Collect copays, deductibles and/or outstanding balances. Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out. Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes. Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel. Ensure confidentiality of patient data and stay up to date with HIPAA regulations. Working patient portal with potential to rotate to the front office working check-in and check-out.

Referrals EPIC Duties Qualifications :

Experience, Education, Licensures & Certifications Preferred:

1 year of administrative experience in a healthcare related setting

Required:

High School diploma or GED; or at least six (6) months customer service or healthcare experience Knowledge, Skills & Abilities Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities; Strong organizational and written communication skills; Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors; Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality; Ability to work independently and in a team environment; and able to lead by example; Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.