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Job Description
Front Office Patient Care Coordinator (Patient Experience & Practice Growth) We are seeking a dedicated, polished, and professional Front Office Patient Care Coordinator to join our fast-paced, patient-focused, and aesthetics-driven practice. This is a full-time, front-desk role ideal for someone who is organized, proactive, creative, and excited to contribute to both exceptional patient experiences and practice growth. About the
Role:
As the first and last impression of our practice, the Patient Care Coordinator plays a critical role in shaping every patient visit. You'll be responsible for welcoming patients, managing scheduling and administrative tasks, and ensuring a smooth, elevated front office experience. In addition to front desk duties, this role offers the opportunity to support business development initiatives, patient retention efforts, and internal growth projects. This is a great fit for someone who enjoys taking ownership, offering creative ideas, and contributing to the overall success and expansion of the practice. If you're looking for a long-term role with growth potential in a collaborative, supportive environment—we'd love to meet you.
Key Responsibilities:
Front Office & Patient Experience Warmly greet, check in, and check out patients while creating a welcoming, luxury-level atmosphere Manage phones, emails, scheduling, and patient inquiries with professionalism and efficiency Maintain accurate patient records and assist with EMR/documentation Support patient education and communication before and after treatments Ensure the front desk and waiting area remain clean, organized, and visually polished Business Development & Growth Support Assist with patient retention, rebooking, and follow-up communication Help identify opportunities to improve patient flow, efficiency, and overall experience Support promotional efforts, special events, and internal initiatives designed to grow the practice Collaborate with leadership on process improvements and operational enhancements Assist with light marketing, social media coordination, or creative projects (a plus, not required) Contribute ideas that support practice growth, brand consistency, and patient loyalty
What We're Looking For:
Friendly, confident, and naturally warm demeanor Highly organized, dependable, and detail-oriented Tech-savvy and comfortable with scheduling and EMR software Strong communicator who is proactive and solution-oriented Creative thinker with an eye for aesthetics, efficiency, and growth Team player who is flexible and willing to support the practice beyond the front desk Coachable, reliable, and driven by exceptional customer service Career-minded with interest in long-term growth and expanded responsibility
Requirements:
Professional appearance and adherence to dress code (hair, makeup, and nails groomed) Ability to thrive in a fast-paced environment with grace and professionalism Willingness to take initiative and support a "whatever it takes" team mentality Availability to work full-time, with occasional evenings or weekends as needed
Job Type:
Full-time Pay:
$40,000.00 - $60,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
