Associate, Patient Access - FT

Full-Time

• Non-Exempt
• Onsite
• Port Clinton, OH Patient Access Department About the Role We're hiring a Patient Access Associate to support accurate patient registration and deliver an exceptional check-in experience.

In this role, you'll ensure complete demographic and insurance information, verify medical necessity, and serve as a welcoming first point of contact for patients. This position plays a key role in smooth hospital operations and high-quality patient access. What You'll Do Patient Registration & Intake

• Collect and verify patient demographics, insurance, and medical details to support accurate care
• Register and discharge patients in Cerner with high accuracy
• Complete Medicare questionnaires, required notices, and consent documentation
• Verify insurance eligibility and obtain authorizations for treatment Patient Experience & Communication
• Use AIDET communication principles to guide patients through next steps
• Greet and assist patients at assigned entrances and lobbies
• Maintain a professional, customer-focused environment Cross-Functional Coordination
• Communicate patient or departmental issues to leadership for timely resolution
• Review physician orders for accuracy, validity, and required signatures
• Notify clinical teams of special patient circumstances (VA benefits, no ID, BWC, etc.) Systems & Documentation Management
• Scan, verify, and maintain required documentation in the electronic record
• Use computerized tools to check medical necessity for outpatient testing
• Maintain logs, complete clerical tasks, and support departmental workflow Our Culture & Values We are guided by Integrity, Ownership, Compassion, and Respect , creating a supportive environment where patients and team members feel valued and cared for.

Work Environment This is a 100% onsite position in Port Clinton, OH . Apply Today If you're passionate about helping patients and ensuring a smooth healthcare experience, we'd love to meet you. Apply today to make a meaningful impact in our community.

• High School Diploma or GED
• Strong customer service skills with clear verbal and written communication
• Ability to multitask in fast-paced or high-stress environments
• Proficiency with data entry and navigating multiple computer systems Preferred
• Experience in healthcare registration or patient access
• Knowledge of medical terminology and payer types (Medicare, Medicaid, commercial, auto, Workers' Compensation)
• Familiarity with Cerner or similar electronic health record systems Magruder Hospital is an Equal Opportunity Employer and provides equal employment and advancement opportunities to all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran status, disability, or any other protected class under the law.

Magruder Hospital is a Drug Free Workplace. Any offer of employment will be contingent upon satisfactory completion of pre-employment drug screening, including screening for the presence of nicotine, satisfactory completion of background verification, and the results of a post-offer medical and physical examination.