INFORMATION DESK REP

MIAMI VALLEY HOSPITAL SOUTH INFORMATION DESK REPRESENTATIVE PART TIME / 8A-12P WITH ROTATING WEEKENDS AND HOLIDAYS 48 HOURS PER PAY PERIOD

The Information Desk Representative provides a welcoming and positive first impression at all the Premier Health facilities by providing information about hospital services, patient information, visitor information and by directing patients and visitors to patient rooms and hospital departments. The Information Desk Representatives interface with all hospital departments and services to facilitate a timely and consumer oriented response to those needing assistance. The Information Desk Representative will monitor the flow of activity at the various entrances, offer accurate, simple directions, wayfinding to patients, families, and visitors and monitor the supply of wheelchairs at the various entrances

Education Minimum Level of Education Required:

High School Diploma /

GED Experience Minimum Level of Experience Required:

1 - 3 years of job-related experience Knowledge/Skills Computer literate and keyboard proficiency Utilizes the hospital computer system to provide authorized patient information Strong interpersonal skills with ability to work in a team environment Outstanding customer service skills, conflict management and problem solving skills Ability to work independently with little to no supervision and exercises good time management Ability to work in a high stress environment Manage multiple tasks while remaining focused on the overall delivery of service to hospital customers Exhibit an attitude of caring and empathy, insure fairness and concerns for all person of all economic and social levels, races and cultures and sexual orientation Accepts responsibility for mail, packages, flowers, and equipment left at the information desk and follows up on delivery to the correct location