Patient Services Representative

Patient Services Representative Patient Service Representatives play an important role in the functioning of our clinics. They are the first impression - a smiling face to welcome patients and families. Come make a difference at Stillwater Internal Medicine! Key attributes we need in this role: Positive attitude - always willing to lend a hand when needed Flexible team player who is committed, accountable and ready to learn Individuals who like fast-paced working environments Why choose Stillwater Medical? Competitive Wages Excellent Benefits Modern Healthcare's Best Places to Work - since 2012

Details:

Full-time 40 hours per week Monday-Friday, Clinic Hours

JOB SUMMARY

Serves as front line ambassador for SMC Clinics. Responsible for providing support services to SMC patients, families, and providers in a professional and courteous manner. Performs patient check-in functions and accurately gathers and enters all required patient demographic information into clinic patient system(s). Schedules future appointments, collects all appropriate data from patients, and refers clinics/providers according to clinic protocols. Demonstrates customer service skills responding to inbound calls and face-to-face inquiries and conversations. Provides and explains required documents and insurance benefits to patients. Collects patient co-payments and other applicable deductibles, deposits, or payments. Reconciles daily cash transactions with patient account entries and pre-pares daily bank deposit.

QUALIFICATIONS

High school graduate or equivalent. Ability to communicate effectively, both verbally and in writing. Previous medical office experience or background in general office work preferred. Demonstrates excellent customer service skills. Ability to receive, comprehend, and follow verbal and written instruction for office routines and policies. Ability to understand insurance benefits and perform basic mathematical tasks. Knowledge of medical terminology is helpful. Understand the ethics of confidentiality. Ability to type at least 40 wpm.

PHYSICAL REQUIREMENTS

Must have adequate perception of sounds or adequate hearing with corrections. Adequate vision, or correctable with glasses/contacts, to prepare reports and read written materials. Able to work in latex-burdened environment. Able to speak clearly and distinctly with staff, physicians, patients, and families. Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule. Possess fine motor skills and hand/eye coordination to manage office equipment.