Referral Specialist
- Neurology Clinic Salem Health Hospitals & Clinics
- 3.7 Salem, OR Job Details Full-time 12 hours ago Benefits Health insurance Tuition reimbursement Qualifications Computer operation Phone communication Computer literacy Medical office experience Administrative experience Clerical experience Technical Proficiency Client interaction via phone calls Full Job Description Referral Specialist
- Neurology Clinic Salem, OR, US Administrative /
Clerical Support Full Time Job ID:
#16710
Location:
Salem Health Neurology Clinic, 875 Oak Street SE, Salem, Oregon 97302
Department:
Neurology Position Type:
Full Time, 40 hours/week,
Non-Exempt Schedule:
7:30 am
- 6:00 pm, Four 10-hour shifts, Monday
- Friday, day off being Tuesday, Wednesday, or Thursday Your role with us As a referral specialist in the Neurology Clinic at Salem Health, you support patient access to care by coordinating referrals, authorizations, scheduling, and front‑office operations.
You serve as a primary point of contact for patients, providers, insurance carriers, and external referral partners while ensuring accurate documentation, compliance with payer requirements, and efficient clinic workflows in a fast‑paced specialty setting. What you'll do Process incoming and outgoing referrals, including prior authorizations and renewals. Document referrals, authorizations, diagnoses, and ICD‑10 codes accurately in Epic. Coordinate outgoing referrals by transmitting required medical records and documentation. Verify insurance eligibility and benefits; communicate with payers and patients to resolve issues. Expedite urgent referrals in coordination with specialty offices and insurance carriers. Manage Epic work queues, In‑Basket messages, and RightFax referrals within established timeframes. Schedule patients and perform registration, check‑in, check‑out, and payment collection. Respond to provider, patient, and referral source inquiries professionally and timely. Required qualifications One year of medical office experience in an admitting office, clinic, physician or insurance office performing patient registration and insurance verification. Exceptional computer skills and the ability to quickly master multiple computer programs. Knowledge of business and office machines such as: fax, telephone, computer/printer, copier; reception skills. Additional information Two years of referrals experience is highly preferred. Previous EPIC Prelude and Cadence experience a plus. Must have strong interpersonal skills and the ability and desire to work in a very busy, multidisciplinary setting. Must have good clerical skills, including typing (60 wpm) and excellent telephone etiquette and good organizational and record-keeping skills. Must have the ability to hold information in confidence. Total rewards package Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Why Salem Health? Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care. We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you'll find more than a job, you'll find purpose, connection, and room to thrive. Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law. Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
