Patient Access Specialist

ENTRY LEVEL CAREER OPPORTUNITY OFFERING

Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement $$ Shift Differential for Select Shifts $$ This position pays between $17.00

• $18.15/hr based on experience PLUS Differential for select shifts
• This position is an onsite role, and candidates must be able to work on-site at Butler Memorial Hospital in Butler, PA
• Available shifts: Full Time The Patient Access Specialist is responsible for performing admitting duties for all patients admitted for services at the hospital.

They are responsible for fulfilling these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.

Job Responsibilities:

Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity/compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion. Patient Access staff will be held accountable for point of service goals as assigned. Patient Access staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian and obtains necessary signatures and the witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. Reviews eligibility responses in the insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into the system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate. Responsible for accurately screening medical necessity using the Advance Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of tests by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets. Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurately, and on time to meet audit standards and provides statistical data to Patient Access leadership. Required Qualifications High School Diploma/GED Required CRCR Required within 6 months of hire (Company Paid)

Experience We Love:

1+ years of customer service experience We look forward to seeing you. Join an award-winning company Three-time winner of "Best in KLAS" 2020-2022 2022 Top Workplaces Healthcare Industry Award 2022 Top Workplaces USA Award 2022 Top Workplaces Culture Excellence Awards Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive.

A few of those include:

Associate Benefits

• We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture
• Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth
• We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition
• We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

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INDHP Pay:

$17.00

• $18.

15 per hour

Benefits:

401(k) AD&D insurance Adoption assistance Dental insurance Dependent health insurance coverage Disability insurance Employee assistance program Employee mentoring program Flexible spending account Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid orientation Paid sick time Paid time off Paid training Professional development assistance Tuition reimbursement Vision insurance Volunteer time off Wellness program

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Work Location:

In person