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Patient Front Desk Associate
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Hematology and Oncology Associates of Northeastern PA, PC
Dunmore, PA (In Person)
Full-Time
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Job Description
The Front Desk Associate is responsible for maintaining a well-organized physician practice by coordinating patient flow, upholding provider schedules, checking in and out patients.
Responsibilities Check-in/Opener:
- Prepares the opening of the facility for all departments as well as opening tasks for the front office (i.e. daily insurance verification report and printing of daily schedule).
- Preserves up to date patient demographics and insurance information and collecting copays
- Maintains accurate patient flow by arriving and guiding patients to the correct department in a timely manner by monitoring the patient check-in queue and inquiring on behalf of patients who are delayed in the waiting area.
- Comforts patients by greeting them upon their arrival to the office in a warm and friendly manner while maintaining an orderly reception area
- Preserves quality service by following organizational standards; Maintains patient privacy by keeping all information found in patient files confidential; HIPAA compliant
Check-out/Closer:
- Closes the facility for all departments
- Schedule future visits per physician orders and print schedules.
- Follows up with reminders to providers when clarification is needed.
- Return visits queue is addressed throughout the day.
- Balances all payments taken at close of shift
- Optimizes patient satisfaction and provider time by scheduling or rescheduling appointments according to patient or provider requests
- Maintains an interdepartmental work flow by answering phone calls and backing up the scheduling line when required.
- Preserves quality service by following organizational standards; Maintains patient privacy by keeping all information found in patient files confidential; HIPAA compliant