Patient Services Representative

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UPMC Cardiovascular Institute Patient Services Representative Location:

2808 Old Post Rd, Harrisburg, PA 17110 At UPMC, we are committed to providing Life Changing Medicine. Join our team today! a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Schedule + Monday - Friday + 8:30 AM - 5:00 PM + No weekends or holidays What You Will Do + Greet, register, and check in patients in a professional and welcoming manner + Complete patient check-out and schedule follow-up office visits and diagnostic testing + Coordinate new patient appointments and referrals + Answer incoming phone calls and assist with patient inquiries + Review and manage provider schedules to support efficient patient flow + Provide ongoing support to patients and assist with general office needs + Maintain accurate patient records within the electronic medical record system a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } What We Are Looking For + Strong computer skills required + Patient/customer service experience preferred + Excellent communication and interpersonal skills + Ability to prioritize and work efficiently in a fast-paced environment + Strong attention to detail and organizational skills + Interest in long-term growth within the role and department Why Join Us? + Supportive team environment with a strong sense of collaboration + Opportunity to build a long-term career within UPMC + Patient-focused setting dedicated to delivering high-quality care

Responsibilities:

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } + Provide a warm greeting to all patients + Guide patients through the use of self-arrival technology or check them in at the desk based on patient preference + Collect co-payments and any other applicable payments at the point of service + Confirm and/or update patient registration information at check-out + Schedule follow-up appointments within the practice at check-out + Schedule or connect patients to resources for ancillary services at check-out + Assist patients in navigating the healthcare system by providing clear, understandable instructions + Follow up on unresolved patient questions or needs to ensure appropriate continuity of care + Understand principles of service recovery and take appropriate action when service does not meet UPMC Experience expectations + Register patients in the biometrics (fingerprint recognition) program and explain its benefits + Promote the MyUPMC patient portal and assist patients with registration when applicable + Educate patients on financial responsibility and connect them to advocacy resources as needed + Confirm and verify insurance benefits with appropriate carriers via online systems or telephone inquiries + Obtain patient or family member signatures for consent to treatment and financial responsibility in accordance with HIPAA regulations + Appropriately triage and distribute phone calls to other departments and/or clinical providers + Assist with administrative duties, including scanning medical records and faxing documentation + Stay informed on the navigation and usability of the UPMC Patient Portal and clearly communicate guidance to patients to ensure a smooth experience and continued access to care services + Other duties as assigned + Completion of high school graduate or equivalent is required. + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

+ Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran