Patient Services Representative, UPMC

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } UPMC Orthopedic Care

• Hershey, PA Schedule:

  Monday
• Friday, 7:45 AM
• 4:15 PM No weekends or holidays UPMC Orthopedic Care is seeking a motivated and compassionate team member to join our welcoming and supportive office in Hershey, PA — known as the sweetest place to work!

This role offers the opportunity to be part of a great team environment while supporting patients through every step of their care experience.

Travel Requirement:

Up to 25% travel to support additional office locations as needed a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

The Ideal Candidate Will:

Thrive in a collaborative, team-oriented environment Provide excellent customer service with a patient-first mindset Be flexible and willing to travel between office locations as needed Demonstrate strong communication and interpersonal skills Exhibit strong organizational skills and attention to detail Be able to prioritize tasks and manage a fast-paced workflow Possess strong computer and administrative skills Contribute to a positive, supportive team atmosphere

Purpose:

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Provide a warm and welcoming experience for all patients upon arrival Guide patients through self-arrival technology or complete desk check-in based on patient preference Collect copayments and other applicable payments at the point of service Confirm and update patient registration information at check-out Schedule follow-up appointments within the practice at check-out Coordinate scheduling or connect patients to resources for ancillary services Assist patients in navigating the healthcare system by providing clear, easy-to-understand instructions Follow up on unresolved patient questions or needs to ensure continuity of care Demonstrate service recovery principles and take appropriate action to address patient concerns Register patients in the Biometrics (fingerprint recognition) program and explain its benefits Promote the MyUPMC patient portal and assist with patient registration as needed Educate patients on financial responsibilities and connect them with advocacy resources when appropriate Verify insurance benefits through online systems or phone inquiries with insurance carriers Obtain required patient or family signatures for consent to treatment and financial responsibility in compliance with HIPAA regulations Triage and route phone calls appropriately to clinical staff or other departments Support administrative office functions, including scanning medical records and faxing documents Maintain knowledge of the MyUPMC Patient Portal and confidently assist patients with navigation to ensure continued access to care and information