LEAD MEDICAL SUPPORT ASSISTANT

LEAD MEDICAL SUPPORT ASSISTANT

Department of Veterans Affairs Veterans Health Administrion Veterans Health Administrion Summary This position serves as Lead Advanced Medical Support Assistant (Lead MSA) and provides support to the Health Administrion Service line. Lead MSA provides support across multiple ancillary and inter-professional clinics and determines the needs of the Veteran/caregiver. Learn more about this agency Summary This position serves as Lead Advanced Medical Support Assistant (Lead MSA) and provides support to the Health Administrion Service line. Lead MSA provides support across multiple ancillary and inter-professional clinics and determines the needs of the Veteran/caregiver. Learn more about this agency Overview Help Accepting applicions Open & closing des 04/24/2026 to 05/04/2026 Salary $50,460•$65,599 per year Pay scale & grade GS 7 Locion 1 vacancy in the following locion: Wilkes Barre, PA 1 vacancy Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 7 Job family (Series) 0679 Medical Support Assistance Supervisory stus No Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determinion process Credentialing Suitability/Fitness Financial disclosure No Bargaining unit stus Yes Announcement number

CBSZ-12944507-26-ER

Control number 866535600 This job is open to Help Federal employees•Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales. Federal employees•Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluion criteria. Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency Open to current permanent federal employees

NOTE:

The 2-page Resume requirement does not apply to this position. For more informion, refer to Required Documents below. Videos Duties Help VA Careers•

Lead Medical Support Assistant:

https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional The Lead Medical Support Assistant (MSA) is responsible for answering questions for lower graded staff reling to healthcare services in an inpient or outpient setting. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, maintains efficient workflow and crees a positive work environment. Duties include but are not limited to: Daily workload assessments, assigning work, and assuring proper staffing coverage; Evaluing training records and determining training needs of MSAs to provide support across interdisciplinary settings; Assists the unit with complex and non-standard procedures, including clinical flow processes reled to access to care across multiple clinics, specialties, and/or community resources; Ensures accure and timely scheduling of appointments; Acting as a liaison among Advanced MSA staff, MSA staff, pients and other interdisciplinary staff to resolve day to day conflicts; Provides comprehensive, detailed, on the job training to all new clinic personnel in the clinic unit area; Monitors and typically schedules, cancels, and re-schedules pients' appointments and/or consults, enters no-show informion, monitors the electronic wait list, prepares for clinic s, monitors both inpient and outpient appointments for areas of responsibility, ensures th encounter forms are completed in order to obtain approprie workload credit, verifies and updes demographics and insurance informion, processes all emergency and non-emergency transfers to other VA facilities or to prive hospitals (where applicable), and performs/facilites basic eligibility.

Work Schedule :

Monday through Friday, 8:00am to 4:30pm

Telework :

Not available

Virtual:

This is not a virtual position. Position Title/Functional Stement # :

LEAD MEDICAL SUPPORT ASSISTANT/PD000000

Relocion/Recruitment Incentives :

Not authorized Fi nancial

Disclosure Report:

Not required

Pay:

Competitive salary and regular salary increases

Paid Time Off:

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave:

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .

Retirement:

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by

VA Insurance:

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Requirements Help Conditions of employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements ( https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents ). Effective May 7, 2025, driver's licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Must pass pre-employment physical examinion. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all applicion requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you required to serve a 1 or 2-year trial period during which we will evalue your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizional goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment termined unless you receive certificion, in writing, th your continued employment advances the public interest.

Qualificions Basic Requirements :

United Stes Citizenship:

Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Educion. Experience. Six months experience of clerical, office, customer service, or other administrive work th indices the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Educion. One year above high school; OR, Experience/Educion Combinion. Equivalent combinion of experience and educion are qualifying for entry level for which both educion and experience are acceptable. May qualify based on being covered by the Grandfhering Provision as described in the VA Qualificion Standard for this occupion (only applicable to current VHA employees who are in this occupion and meet the criteria). Grade Determinions•Lead Medical Support Assistant (GS-7): Experience. One year of experience equivalent to the GS-6 grade level.

Examples of specialized experience include:

Recommends changes to existing clinic procedures based on current administrive guidelines; expertise in utilizing numerous advanced pient systems; coordines with the pient care team to review clinic appointment availability; develop and/or maintain effective and efficient communicion with the pient, interdisciplinary coordined care delivery model teams, VA medical centers, and other agencies; processes incoming pient secure messaging through MyHealthyVet and coordines with care team as approprie; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and pient needs; identifies incomplete encounters and communices findings to providers; enters approprie informion into the electronic record; monitors pre-appointment informion and/or requirements to assure readiness for pient /procedure; manages pient systems to verify and valide accuracy and resolve issues; evalues pient informion and clinic schedule lists to determine whether the pient requires an immedie appointment; and informs team members about shared pients. Demonstred Knowledge, Skills, and Abilities (KSAs). Candides must demonstre all of the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes reling to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced pient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delege tasks/responsibilities in order to meet deadlines. Skill in communicing with individuals to obtain the desired effect and coordining with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and pient needs. This includes the ability to follow-up on pending issues and demonstre an understanding of the impact of incomplete work across multiple clinics.

References:

VA Handbook 5005/117, Part II, Appendix G45,

Medical Support Assistant Qualificion Standard Physical Requirements:

Work is performed in an office setting and is primarily sedentary. May require lifting and carrying of light loads (e.g. files, records, etc. May qualify based on being covered by the Grandfhering Provision as described in the VA Qualificion Standard for this occupion (only applicable to current VHA employees who are in this occupion and meet the criteria).

Reference:

For more informion on this qualificion standard, please https://www.va.gov/ohrm/QualificionStandards/ . Educion There is no educional substitution for the GS-7 grade level. Additional informion During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, Human Resources and Administrion/Operions, Security, and Preparedness (HRA/OSP) The Fair Chance Act . Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the VA for Vets site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must provide a complete Applicion Package which includes: Resume Special Note for

Applicions:

To complete your applicion, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.

Your full resume/CV may be uploaded without page limition into the 'Other' document upload field.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50's (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) Performance Appraisal Professional Certificion Resume Separion Notice (RIF) SF-15 SF-50/ Notificion of Personnel Action Transcript If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/04/2026 to receive considerion. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12944507 . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Elena Rangel Phone (361)243-5356 Elena.

Rangel@va.gov Address Wilkes-Barre VA Medical Center 1111 East End Boulevard Wilkes-Barre, PA 18711 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made.

You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the USAJobs Help Center .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full•and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help To apply for this position, you must provide a complete Applicion Package which includes: Resume Special Note for

Applicions:

To complete your applicion, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.

Your full resume/CV may be uploaded without page limition into the 'Other' document upload field.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50's (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) Performance Appraisal Professional Certificion Resume Separion Notice (RIF) SF-15 SF-50/ Notificion of Personnel Action Transcript If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/04/2026 to receive considerion. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12944507 . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Expand Hide how to apply Agency contact informion Elena Rangel Phone (361)243-5356 Elena.

Rangel@va.gov Address Wilkes-Barre VA Medical Center 1111 East End Boulevard Wilkes-Barre, PA 18711 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made.

You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the USAJobs Help Center .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full•and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 04/24/2026 to 05/04/2026 Salary $50,460•$65,599 per year Pay scale & grade GS 7 Locion 1 vacancy in the following locion: Wilkes Barre, PA 1 vacancy Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 7 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBSZ-12944507-26-ER

Control number 866535600