Admissions Coordinator

Admissions Coordinator Prism Wellness Network Delray Beach, FL Job Details Full-time $50,000 - $65,000 a year 12 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Computer operation Customer communication HIPAA compliance Electronic health records (EHR) management Interpersonal skills Intake High school diploma or GED Clinical information systems Computer skills Clinical confidentiality policies Office phone management

Full Job Description Position Overview:

The Admissions Coordinator serves as the first point of contact for individuals seeking mental health and/or substance use disorder treatment. This role is responsible for guiding clients and referral sources through the admissions process with professionalism, empathy, and urgency. The Admissions Coordinator ensures timely screenings, accurate documentation, insurance verification, and coordination with clinical and operations teams to facilitate safe and appropriate admissions in compliance with regulatory and accreditation standards.

Duties & Responsibilities:

Admissions & Intake Serve as the primary point of contact for incoming calls, emails, and electronic referrals Conduct initial screenings to determine clinical appropriateness Collect and verify demographic information Schedule assessments and coordinate admission dates and logistics Maintain timely follow-up with prospective clients, families, and referral sources Communicate program expectations, policies, and next steps clearly and compassionately Insurance & Financial Coordination Verify insurance benefits as required Collaborate with billing and utilization review teams when applicable In coordination with billing, explain financial responsibilities, co-pays, deductibles, and payment options Clinical & Operational Coordination Collaborate with clinical leadership to confirm appropriate level of care Coordinate with clinical, housing, and transportation teams Ensure pre-admission documentation is completed Customer Service & Engagement Provide trauma-informed, culturally responsive communication Maintain confidentiality and professionalism Build positive relationships with referral partners Represent the organization's mission and values

Qualifications:

High school diploma or GED 1-2 years' experience in admissions, intake, healthcare, or behavioral health Strong communication and customer service skills Ability to manage high-volume calls EHR and basic computer proficiency

Knowledge of HIPAA Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the key duties and responsibilities of this role. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill these essential functions. In this role, the employee will typically engage in activities such as sitting, walking, standing, driving, listening, speaking, typing, reading, and writing. Additionally, the employee may be required to lift or carry items weighing up to 20 pounds.

Job Type:

Full-time Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Can you work a Tuesday-Saturday schedule or Sunday-Thursday schedule? Do you have experience in substance abuse/mental health admissions? Do you have experiance in ABA admissions?

Work Location:

Hybrid remote in Delray Beach, FL 33445