Centralized Patient Access Representative II
- Specialty 3.4 3.4 out of 5 stars Spokane, WA 99224 $18.06
- $26.24 an hour
- Full-time MultiCare Health System 1,332 reviews $18.06
- $26.24 an hour
- Full-time Join a team that shares your calling At MultiCare, you're more than just a job title — you're part of a team built on trust that cares for each other, our patients and our communities.
Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home. The Opportunity We're actively hiring for Centralized Patient Access Representative II to join our Central Access Team in the greater Spokane, Washington area. The call center environment promotes teamwork and growth opportunities for those eager to learn. We offer competitive pay and comprehensive benefits and even better — the potential to work from home after 90 days. About MultiCare's Access Center The Centralized Access Team provides excellent patient care and the development of employees' healthcare skills, including those without previous healthcare experience. Our leadership and training team is focused on your success in all that you do during your career here at MultiCare. We encourage all individuals to apply who has the desire to grow and help serve our patients and community. The Centralized Patient Access Representative II handles inbound calls and works referrals for our specialty clinics to include MultiCare Orthopedics, Sports Medicine, Podiatry, Physiatry, and Neurology clinics // MultiCare Dermatology, Nephrology, Endocrinology and Diabetes Education, Pulmonary, OB/GYN and Sleep Medicine clinics. The ideal candidate possesses exceptional customer service skills and demonstrates efficiency in their work with an emphasis on attention to detail. Reliable attendance and adaptability are key to the success of our team and supporting our patients and clinic partners Position Summary The Centralized Patient Access Representative II (CPAR-II) is responsible for assisting new and existing patients with scheduling appointments, facilitating communication with patient care team, and providing information and updates on a wide variety of topics related to their care. Creating an outstanding patient experience is a priority and achieved through your professionalism, empathy, and enthusiasm during patient interactions. Our CPARs are well-equipped to work in a fast-paced environment to assist patients with navigating their healthcare needs. CPARs use a variety of computer systems and access large volumes of information to complete a variety of complex tasks on behalf of the patients, providers and multiple medical practice locations. Our ideal candidate has a positive attitude, drive to be successful and an overall love for the community. The CPAR II is the second level of a 4-tiered job family typically assigned responsibility to support multiple medical specialty practice locations. Responsibilities All CPAR-I Functions Assigned additional responsibilities such as a higher volume of clinics, specialty and/or ambulatory procedure scheduling for medical practices Aids callers/patients, to include referral coordination, patient registration and scheduling new and follow-up appointments for multiple medical practice locations according to established protocols for contract and/or specialty clinics Navigate incoming referrals and ensure we are working to obtain any necessary insurance prior-authorization Initiate patient outreach as needed based off referral work queues Interpreter scheduling May function as a Lead Advocate based on demonstrated skills and abilities in the role Requirements High School Diploma or GED Two (2) years customer service experience required or 6 months meeting call center metrics in as a CPAR-I Possess proficient computer skills operating multiple systems in a windows-based environment Two (2) years office, clerical, or call center experience; in a medical setting preferred. Knowledge of medical terminology, referrals/orders and medical insurance preferred Electronic Medical Record experience; EPIC preferred. Familiarity with data entry and complex scheduling preferred Why MultiCare? Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. Growth and education Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. Well-being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. Belonging for all Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life. Ready to Apply? To expedite your application process, please also apply to this position on the MultiCare careers website. Copy and paste the following URL into a separate internet browser to apply: https://multicare.wd1.myworkdayjobs.com/en-US/multicare/details/Centralized-Patient-Access-Representative-II
JR62769-1
?q=JR62769
Job Type:
Full-time Pay:
$18.06
24 per hour
Benefits:
Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance
Education:
High school or equivalent (Required)
Experience:
customer service: 2 years (Required) operating multiple systems in a windows-based environment: 1 year (Required) office, clerical, or call center: 2 years (Required) Electronic Medical Record (EPIC preferred): 1 year (Required) data entry and complex scheduling: 1 year (Preferred)
Work Location:
In person
