Medical Office Front Desk Receptionist

Job Duties Welcomes and greets all patients and visitors, in person or over the phone Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff Responds to inquiries by patients, prospective patients, and visitors in a courteous manner Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. Reviews online rosters to contact patients for initial health appointments and hospital follow-ups. Fluent Spanish language skills are a requirement

Education Requirements Education:

High school diploma or graduation equivalency degree (GED). Knowledge of clinical procedures usually obtained from a certificate or Associate Degree in a clinical program including anatomy, physiology, phlebotomy, first aid, and medical terminology. Knowledge of office procedures usually obtained from a certificate or Associate Degree in a business program including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills.

Experience:

For entry level, previous office administration or receptionist experience or a minimum of one year of work experience in a medical office setting.

Skills:

Telephone etiquette, customer service, basic Word and Excel programs, time management, multi-tasking, organization, scheduling The most critical skills include:

Telephone Etiquette:

When a patient calls in, the way in which the front desk personnel handles the telephone call determines how the facility is perceived. The medical office receptionist must be a good listener and maintain confidentiality in addition to having good phone manners.

Customer Service:

The medical receptionist is often the first contact a patient has with the medical facility. Giving patients personal attention can go a long way in establishing their positive experience with the facility.' '

Work Location:

One location Work Remotely No Tipo de puesto: Tiempo completo

Sueldo:

$18.00 - $20.00 la hora

Escolaridad:

High school or equivalent (Deseable)

Experiencia:

2 anos: 1 año (Deseable)

Idioma:

Ingles (Obligatorio) Lugar de trabajo: Empleo presencial