Part-time patient concierge/ lead follow up coordinator

PART-TIME PATIENT CONCIERGE & PRACTICE COORDINATOR

(Regenerative Orthopedics / Sports Medicine Practice) We are a physician-led musculoskeletal and regenerative medicine practice focused on helping active adults stay mobile, avoid unnecessary surgery when possible, and preserve long-term function and quality of life. We are looking for a highly personable, emotionally intelligent, organized, and professional team member to help manage patient communication, incoming leads, follow-up coordination, and light office administrative responsibilities. This role is ideal for someone who enjoys: helping people building trust with patients communicating professionally multitasking and being part of a growing modern medical practice. This is NOT a high-pressure sales role.

The position is focused on:

building rapport with prospective patients nurturing warm leads helping patients feel informed and comfortable scheduling consultations re-engaging older leads and assisting with day-to-day office coordination.

ROLE RESPONSIBILITIES

calling and following up with incoming leads nurturing warm prospective patients scheduling consultations following up with patients considering treatment re-engaging older leads who previously expressed interest assisting with occasional email/text outreach campaigns checking fax inboxes and helping organize incoming documents contacting insurance companies regarding referrals/prior authorizations when needed helping communicate balances/payment reminders to patients assisting with light office administrative tasks documenting communication within practice systems/CRM

POSITION STRUCTURE

primarily remote/virtual initially occasional in-person work required approximately 1-2 days per week in-office for several hours as needed flexible scheduling depending on patient lead flow and office needs

IDEAL CANDIDATE

calm, warm, and articulate on the phone emotionally intelligent organized and reliable responsive and professional comfortable speaking with adults aged 40-75 able to build rapport naturally without sounding overly "salesy" comfortable handling both patient communication and basic administrative responsibilities Previous experience in: medical offices orthopedics physical therapy concierge medicine aesthetics wellness or patient coordination is strongly preferred.

COMPENSATION STRUCTURE

$500/week base compensation PLUS $25 for every consultation booked that actually shows PLUS $25 for every successfully reactivated lead

ADDITIONAL MONTHLY PERFORMANCE BONUSES

Over $40,000 monthly collected cash revenue = $500 bonus Over $50,000 monthly collected cash revenue = $750 bonus Over $60,000 monthly collected cash revenue = $1,000 bonus Over $70,000 monthly collected cash revenue = $1,250 bonus Over $80,000 monthly collected cash revenue = $1,500 bonus We are NOT looking for: aggressive sales tactics robotic scripts high-pressure closers We ARE looking for someone who can help patients feel informed, comfortable, and cared for while helping support the growth and organization of the practice. To apply, please send: resume brief background summary and a short voice recording introducing yourself.

Pay:

$500.00 - $1,000.00 per week

Benefits:

Paid time off

Work Location:

Hybrid remote in Norwood, MA 02062