Patient Access Specialist 2 - Connect Call Center

General Information Department St Lukes Connect System Office Position Type Full-Time Shift Day Job

ID 154825

City Boise State ID Category Admin/Clerical/Customer Support Description & Requirements At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences.

Available shifts:

Shifts may vary from 8am-430pm, 830-5pm, or 930-6pm depending on department needs. Training for the first couple of weeks: 830am-5pm Once training is completed, the possibility of remote work is based on employee's proficiency What you can expect from this role: Provide extensive support via phone and online channels to patients and healthcare providers Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays Foster community engagement to bolster patients' healthcare journey Use a variety of technologies, tools and resources to support departmental workflows Minimum qualifications for this role:

Education:

High School Diploma or equivalent

Experience:

1 year of relevant experience What's In It For You At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. •Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.