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Patient Services Representative, Contact Center

Job

MIT

Remote

$49,504 Salary, Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 8/1/2026

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Job Description

Patient Services Representative, Contact Center Job Number:
25816
Functional Area:
Health Care Department:
MIT Health School Area:
Executive Vice President Pay Range Minimum:
$22.60
Pay Range Maximum:
$25.00
Employment Type:
Full-time (Hybrid)
Employment Category:
Non-Exempt Visa Sponsorship Available:
No Schedule:
Pay Grade:
4 Email a Friend Save Save Apply Now Posting Description
PATIENT SERVICES REPRESENTATIVE
(PSR), CONTACT
CENTER , MIT
Health , to serve as the primary point of contact for patients and other constituents, managing incoming phone calls and electronic inquiries for MIT Health; responsible for registering new patients, verifying insurance eligibility, scheduling appointments, communicating co-pay and pre-visit requirements, responding to general inquiries, and screening callers for appropriate clinical triage; coordinate care and information across internal and external service areas, ensuring a seamless patient experience. A full job description is available, here: https://health.mit.edu/jobs Job Requirements
REQUIRED
High school diploma or equivalent and at least two years of experience in a customer service, administrative, or related role; demonstrated ability to manage multiple priorities in a fast-paced environment, along with excellent interpersonal and telephone communication skills; solid communication, sound judgment, and a patient-centered approach, with the ability to resolve complex inquiries accurately, efficiently, and compassionately; must be able to interact effectively with patients, clinicians, and professional staff in a courteous, empathetic, and professional manner.
PREFERRED
Experience in a healthcare setting. 06/25/2026