Patient Services Specialist - Nurse

Patient Services Specialist Providing Virtual Patient Support Fast-Growing Company is Seeking a virtual nurse to provide Patient Support Services. Serva Health is currently growing our registered nurses team to provide Telephonic Patient Services for a variety of patient-facing programs. Currently hiring nurses from the following states:

Florida, Texas, Georgia, North Carolina, Pennsylvania, Ohio, Illinois, and Tennessee Work-at-Home Registered Nurse Providing Virtual Care Assistance Role:

This opportunity is a work-at-home/Telephonic//virtual position. You will work at home as part of a team of registered nurses that provides stellar customer service to patients with chronic and/or rare diseases. These patients are looking for help as they try to find new cures for their diseases. They need assistance to better understand how to navigate the therapeutic options available for their diseases.

Work-at-Home Registered Nurse Providing Virtual Care Assistance Requirements:

Education:

Bachelor's Degree (minimum educational requirement)

Experience:

Nursing:

3 years

License:

Registered Nurse (RN) (Required) Active and clear registered nurse license (RN - any state) (or equivalent) US-based credentials preferred - either medical license or education For foreign credentials, must have certified translation of diploma or license

Language:

Fluent in written and spoken English English/Spanish bilingual is a plus

Additional Requirements:

Full-time opportunities are given preference. Evening hours are in the greatest demand. Full-time availability, 48 weeks of the year is required. Previous non-clinical and/or telephonic patient services experience is strongly preferred Case management experience a plus Must complete a set of competency quizzes in the areas of nursing, computer skills and customer service Possess intermediate to advanced computer skills Have a computer with Broadband Internet Access (•high speed internet access is NOT provided or reimbursed by the company) Have traditional landline phone service (or willing to get) (corded phone and HSIA) (•No VOIP, Satellite, or Magic Jack) Comfortable understanding and pronouncing complex medical terms Have a quiet, professional in-home workplace Able to work independently Possess intermediate to advanced typing skills Have ability to work within a virtual team environment Have a clear speaking voice as well as the ability to clearly enunciate sentences Provide a minimum of two professional references

Work-at-Home Registered Nurse Providing Virtual Care Assistance Duties Include:

Answer inbound calls from patients, caregivers and/or potential volunteers Make outbound callbacks to patients, caregivers and/or potential volunteers Read a pre-written script and ask scripted medical screening questions Answer questions using approved answers from clients/sponsors/distributors. Identify and process escalations according to standard procedures Identify and process Adverse Events according to standard procedures Complete client and company-required training Navigate and accurately enter data into the computer software

About Serva Health:

We are a dynamic fast-growing company, specializing in Telephonic Patient Services to the pharmaceutical and healthcare industries. Our clients are sponsors, marketers or distributors of medications and/or devices for chronic and/or rare diseases. Our team of registered nurses serve clients by providing impeccable service to patients.

Seniority LevelAssociate Industry Hospitals and Health Care Biotechnology Research Nursing Homes and Residential Care Facilities Employment TypeFull-time Job Functions Customer Service Health Care Provider Administrative Skills Patient Care Customer Service Healthcare Telephonic Nursing Medical Case Management Patient Education Nursing Clinical Trials Electronic Medical Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Can you meet/create home office requirements? 1. quiet, private; 2. webcam-audio; 3. 20 Mbps min internet speed; 4. separate landline, corded phone, wired headset; 5. computer < 4 yrs old; 6. printer Please indicate if you are willing / able to work a rotational shift including overnight & weekend hours. The schedule includes 7 days on and 2 to 3 days off. Will receive your monthly schedule 30 days in advance to plan accordingly. Do you reside in one of these states?

AL, FL, TX, GA, NC, NH, PA, OH, IL, TN

Opportunities can vary in compensation levels. Please indicate if you are open to opportunities with annual compensation $65,000 or less.

Education:

Bachelor's (Required)

Experience:

health care provider: 3 years (Required)

License/Certification:

RN License (Required)

Work Location:

Remote