Patient Support Reimbursement Specialist

Patient Support Reimbursement Specialist Apply Now Applied To save a job sign in or get started

Job ID:

10199569 Posted today Back Horsham, PA, US Scientific Associate Degree Full Time, Temporary $36.50 per Hour Experienced (Non-Manager) On-site Healthcare Services First Shift (Day) Horsham, PA, US $36.50 per Hour Experienced (Non-Manager) Full Time, Temporary Healthcare Services On-site Scientific Associate Degree First Shift (Day) Apply Now Applied Job details Patient Support Reimbursement Specialist Remote (must be within 2 hours of Horsham, PA) | Life Sciences About the Role The Patient Support Reimbursement Specialist (PSRS) plays a critical role in supporting patients and caregivers throughout their treatment journey by managing out?of?pocket expense reimbursement processes. This role partners closely with Patient Support Specialists (PSS), Patient Support Eligibility Specialists (PSES), supervisors, and internal stakeholders to ensure eligible patients receive timely, accurate reimbursement while maintaining a compassionate, compliant experience. This position supports patient assistance and travel programs within the Innovative Medicine portfolio and operates in a highly regulated, patient?centric environment. Key Responsibilities Reimbursement Management & Case Support Manage end?to?end reimbursement reconciliation for eligible patient and caregiver expenses. Enter and maintain accurate patient and caregiver information in Salesforce, tracking progress throughout each reimbursement submission. Review, organize, and document itemized receipts, including identification of non?reimbursable expenses. Cross?check receipts against submitted Expense Line Items and identify discrepancies or missing documentation. Verify final reimbursement amounts against established program limits. Complete and distribute Reimbursement Expense Summary Reports following supervisor approval. Manage reimbursement escalations and appeals in partnership with the PSRS Supervisor. Coordinate check requests with external reimbursement processing partners. Patient & Caregiver Communication Conduct outbound calls to patients and caregivers to resolve discrepancies and request missing documentation. Provide guidance related to reimbursement status, travel dates, and expense?related questions. Maintain a professional, empathetic, and compliant communication style in every interaction. Cross?

Functional Collaboration Work closely with PSS and PSES team members to manage assigned cases and provide support as needed. Communicate ongoing issues, trends, and recommendations to supervisors. Triage inbound calls during high?volume periods and escalate complex cases appropriately. Support eligibility?related activities, including confirmation of travel benefits to prevent duplicative services. Operational & Process Improvement Participate in quality control efforts and continuous process improvement initiatives. Assist with reimbursement workflow enhancements and Salesforce user testing. Support special projects, research, onboarding activities, and additional administrative tasks as assigned. Proactively identify gaps and recommend improvements to enhance the end?to?end patient experience. Required Qualifications Strong customer service orientation with a patient?first mindset Experience in healthcare, life sciences, reimbursement, patient support, or call center environments Ability to manage multiple cases in a high?volume, detail?driven setting Proficiency with CRM systems (Salesforce preferred) and ability to navigate multiple systems simultaneously Excellent verbal and written communication skills Ability to work efficiently in a fully remote, virtual environment Demonstrated understanding of and strict adherence to HIPAA and patient privacy requirements Strong problem?solving skills with the ability to escalate appropriately following SOPs Professional and empathetic telephone etiquette Impact This role plays a vital part in helping patients and caregivers navigate financial and logistical aspects of care. By ensuring accurate, timely reimbursements and clear communication, the Patient Support Reimbursement Specialist helps improve access to therapy and supports a seamless, high?quality patient experience. 10199569 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

GET JOB ALERTS

Share this job Copied url Link Copied Similar Jobs To save a job sign in or get started Autistic Support Teacher Philadelphia, PA, US Full Time, Temporary $36.50 per Hour To save a job sign in or get started Licensed Behavior Specialist - EI Norristown, PA, US Part Time, Temporary $36.50 per Hour To save a job sign in or get started Toxicology & Regulatory Compliance Specialist Philadelphia, PA, US Full Time, Direct Hire $36.50 per Hour As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Opportunity is calling. Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We're KellyConnect ® —and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.