Registered Nurse Triage Call Agent Patient Service Center PRN

Job Listing ID:

4491966

Job Title:

Registered Nurse Triage Call Agent Patient Service Center PRN Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/14/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Job Description:

The RN in the Clinical Communication Call Center ensures a superior customer service experience for all who interact with the Clinical Communication Call Center. The RN provides consultation, education, and strategic guidance related to patient questions and health needs via a phone, email, text or other communication method. The Registered Nurse has responsibility to provide accurate, safe and relevant information and support to the patients who are contacting Intermountain for advice or have been recently discharged. Key responsibilities for incoming calls include receiving, triaging and responding to telephone calls/contact from patients and family members. Outbound calls for patients discharged from a hospital, emergency department or outpatient surgical center. Both services will require the ability to assess patients by phone, provide recommendations, offer referral, education and when necessary, direct them to the appropriate level of care.

• Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

•? We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states :

California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, Washington Posting Specifics Benefits Eligible :

No Shift Details :

PRN

• Work week is Monday
• Friday 8:00 am
• 5:00 pm

MST. PRN

caregivers are expected to support staff on an as needed basis and help cover

• sick calls, vacations, period of increased operational need.

PRN Caregivers are expected to attempt to work a minimum of 8 hours per week. Orientation for all PRN staff will be full time , 5 8 hours shifts per week . This orientation period will be a minimum of 2 months or until the caregiver is competent in independent triage .

Unit/Location :

Fully remote. Ideal Candidate would have an Intermountain Health caresite near to them.

Preferred Qualifications :

Experienced RN Five years of clinical RN experience, with a strong background in emergency nursing, telephone triage, primary care, or medical-surgical nursing, demonstrating well developed assessment and decision making skills. Spanish speaking RN is highly preferred.

Additional Details :

This position will be providing triage phone support for Primary Care Clinics throughout the canyons region. Caregivers can expect to be on the phone the majority of their shifts, but will have scheduled breaks. Scope Outbound and Inbound call center activities, including telephone, email, text and other communication methodologies. Call center will function 24 hours a day, 7 days a week. Triage, assess, educate, and refer within the nurse call function and according to policy and procedures. Job Essentials Ability to adapt to unpredictable situations in the work setting. Strong clinical background and understanding with ability to triage, assess needs, and refer clients as appropriate, maintaining clinical skills and competency of nursing practice. Understanding of regulatory, compliance, patient safety, and policy/procedures of Intermountain Excellent communication skills and ability to communicate in a clear and timely manner with variety of people and levels of education. Provides accurate and relevant information using a variety of protocol and charting tools. Maintains sensitive, confidential information. Ability to work independently or in a team environment Pro...

Job Classification:

Registered Nurses Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A