Remote Medical Scheduling Specialist - Patient Access Center

Remote Medical Scheduling Specialist

• Patient Access Center at Community Health Systems in Fort Smith, Arkansas, United States Job Description As a Remote Scheduling Specialist at Community Health Systems (CHS)
• Patient Access Center, you'll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: + Paid Time Off (PTO) + Comprehensive Health Benefits
• Medical, Dental & Vision + 401k with company match + Tuition reimbursement Job Summary The Scheduling Specialist is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers and will be the first point of contact for patients.

This focuses on managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist ensures communications and appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions + Completes accurate patient appointment scheduling across multiple clinics, depending on assignment. + Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. + Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions), accurately documents and route communications to the appropriate staff via the EMR. + Verifies patient demographics and insurance information, ensuring compliance with applicable requirements. + Research patient requests within the medical record, provide necessary information, and resolve inquiries effectively while maintaining patient confidentiality. + Monitors EMR in-baskets, call center systems, and related technology (as needed) to manage communication workflows effectively. + Provides timely and professional service to patients, providers, and facility staff, ensuring positive experiences and adherence to standards. + Performs other duties as assigned. + Complies with all policies and standards. + This is a fully remote opportunity. Qualifications + H.S. Diploma or GED required + Bachelor's Degree in Healthcare Administration, Business Administration, or a related field prefer To view full details and how to apply, or