Weekend/ Evening Admissions Coordinator

Overview We are seeking a dedicated, detail-oriented, and experienced After Hours Admissions Coordinator to manage patient intake and administrative functions during evening and weekend hours. This role is vital in ensuring seamless admissions processes, maintaining accurate medical documentation, and providing exceptional patient service outside regular business hours. Candidates must have prior experience in healthcare admissions, patient registration, medical office administration, or a related healthcare setting. Experience with insurance verification, EMR/EHR systems, and patient intake is required. The ideal candidate will possess strong clerical and communication skills, medical administrative experience, and familiarity with electronic health record (EHR) systems. Responsibilities Manage patient intake processes during after-hours periods, including verifying insurance coverage and scheduling appointments. Review and update medical records, ensuring accuracy and compliance with HIPAA regulations. Utilize EMR systems such as Epic, Meditech, or Athenahealth to document patient information efficiently. Communicate effectively with patients via multi-line phone systems, demonstrating excellent phone etiquette and professionalism. Assist with insurance verification, billing inquiries, and collection of outstanding payments related to medical services. Maintain organized filing of medical records and administrative documents while adhering to confidentiality standards. Support front desk operations by managing patient check-in/out procedures and coordinating with clinical staff as needed. Experience Prior experience in medical office administration or healthcare reception is required, preferably within outpatient or clinic settings. Familiarity with EMR systems such as Kipu Knowledge of medical terminology, CPT coding, ICD-9/10 coding, and insurance verification processes is essential. Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment with strong computer skills including Microsoft Office suite. Bilingual abilities are advantageous for serving diverse patient populations. Previous experience in dental or hospital settings enhances understanding of health information management and care coordination. Join our team as an After Hours Admissions Coordinator to provide critical support that ensures smooth operations during non-standard hours while delivering compassionate service to our patients. Application Question(s): Do you have at least 1 year of experience conducting admissions, intake, or patient registration in a Substance Use Disorder (SUD), Behavioral Health, Mental Health, or Addiction Treatment setting? Have you independently completed insurance verification and benefit checks for commercial insurance, Medicaid, or Medicare patients? Have you conducted phone screenings with prospective patients seeking treatment for substance use disorders? Are you comfortable working evening and weekend shifts?

Work Location:

Hybrid remote in Indianapolis, IN 46278