Appointment Coordinator

Job Title:

Appointment Coordinator Reports To:

Director of Patient Access

GENERAL SUMMARY OF DUTIES

This team-oriented position is responsible for answering incoming calls; scheduling, rescheduling and canceling patient appointments; directing calls to the proper locations; processing incoming electronic referrals; various operator and administrative duties as assigned. Must be professional, compassionate, detail-oriented, have exceptional phone skills, strong communication and customer service skills and be able to handle a very fast-paced environment.

Essential Job Functions:

Promptly answer the telephone using positive and clear communication Register patient; obtain and enter accurate demographic information into computer system (address, telephone number, name of insurance and verification of health insurance) Work closely with billing team for insurance eligibility, and insurance referral requirements Schedule appointment - triage patient problem and schedule with appropriate UOI physician Review appointment date, time, location, and provider name with caller Prepare patient for appointment-what to bring, location, etc. (including insurance card, medications, office visit fee, parking, etc.) Remind caller of cancellation/no-show policy Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization Efficient use of Athena EMR for appointment scheduling as well as sending messages to providers and coworkers Collaborate and develop strong professional relationships with the Administrative Assistant team members Additional duties as assigned by the Manager to meet department needs

Requirements:

High school graduate with demonstrated maturity to deal with confidential information Must be able to work the hours needed in the Patient Access Center department, including occasional Saturday hours. Ability to communicate effectively on the telephone Ability to handle a "call center" environment: work quickly and multi-task Ability to handle confidential and sensitive information Ability to exercise good telephone manners to handle calls appropriately Ability to demonstrate compassion and sensitivity to caller Ability to demonstrate good customer service Ability to work in a team-oriented environment Very familiar with computer functions and Microsoft programs Ability to type quickly and accurately while speaking on the phone Pertinent job-related experience such as medical office receptionists and medical assistants with familiarity to medical terminology, but willing to train a strong candidate Professional, pleasant, cheerful, and neat appearance required Ethical and positive work principles Ability to speak Spanish and/or Portuguese a plus Must be able to travel to all sites if/when necessary.