Admissions & Intake Coordinator - Hospice Care

Intake Coordinator - Serenity Hospice Care | Gaffney, SC Are you a detail-oriented healthcare professional who thrives at the intersection of compassionate service and operational excellence? Serenity Hospice Care is looking for an experienced Intake Coordinator to join our growing team - serving as the critical first point of contact that connects patients and families to the care they need, when they need it most. At Serenity Hospice Care, patient care is our top priority - but we also deeply value the success and well-being of our team members. We are dedicated to creating an environment where employees feel heard, supported, and valued. Work-life balance, opportunities for lateral movement, and both personal and professional growth are at the core of our mission. With many senior-level and director positions anticipated in the near future, we are committed to promoting from within and helping our team members advance their careers. Why Join Us? Be part of a startup with a supportive, family-like culture where your voice is heard and your contributions truly matter. Enjoy career advancement opportunities tailored to your aspirations, with a focus on internal growth and promotion. Many senior-level and director positions are anticipated in the near future, offering you the chance to advance your career without needing to look elsewhere. Join a team that takes pride in delivering exceptional patient care while placing equal importance on the well-being and professional growth of its members. Experience a workplace that prioritizes work-life balance, encourages lateral movement, and provides resources for both personal and career development. Be part of a culture that values collaboration, celebrates achievements, and empowers you to lead a fulfilling and rewarding career. At Serenity Hospice Care, you're more than just a team member - you're an essential part of our mission to make a difference in the lives of our patients and our staff. Responsibilities Intake & Admissions Receive, review, and process hospice referrals from hospitals, physicians, nursing facilities, home health agencies, and other referral sources. Coordinate and facilitate timely patient admissions in compliance with hospice regulations and company policies. Gather and verify patient demographic, clinical, and insurance information. Communicate admission status and updates to referral sources, patients, families, and clinical staff. Insurance Verification & Authorizations Verify eligibility and benefits for Medicare, Medicaid, managed care, and commercial insurance plans. Obtain and manage prior authorizations and approvals as required by payers. Ensure all insurance documentation is accurate and complete prior to admission. Resolve insurance-related issues, denials, and discrepancies promptly. Maintain current knowledge of Medicare and Medicaid regulations impacting hospice admissions and reimbursement. Documentation & Compliance Maintain accurate and complete patient records within the EMR system. Ensure all admission documentation meets federal, state, and organizational compliance standards. Track referral, admission, and authorization statuses. Assist with audits and quality assurance initiatives. Customer Service & Communication Provide compassionate, professional support to patients and families during the admissions process. Develop and maintain positive relationships with referral sources and healthcare partners. Serve as a liaison between clinical staff, billing, referral sources, and insurance providers. Qualifications High school diploma or equivalent required; Associate's degree preferred. Minimum 2 years of experience in hospice, home health, healthcare intake, admissions, or insurance verification. Strong working knowledge of Medicare, Medicaid, managed care, and commercial insurance plans. Experience obtaining and managing prior authorizations and insurance approvals. Proficiency with EMR systems and Microsoft Office applications. Strong verbal and written communication skills with a professional, compassionate approach. Hospice or home health experience preferred. Knowledge of hospice eligibility criteria and regulatory requirements a plus. Experience with referral management systems and healthcare billing processes a plus. Our culture is everything - we value kindness, collaboration, and positivity.

Job Type:

Full-Time Benefits:

Health, Dental & Vision Insurance Paid Time Off & Paid Holidays Mileage Reimbursement Competitive Salary Supportive, mission-driven work environment

Work Location:

Gaffney, SC - serving the Cherokee County area and surrounding communities

Pay:

From $50,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person