Patient Access Rep I - Surgery Center of the Lakelands

The Patient Access Representative is responsible for the provision of those services related to the financial aspects of the Surgery Center, in compliance with policies, protocols and procedures. This individual demonstrates knowledge in the areas related to registration, insurance plans, CPT/ICD-10 coding, billing, collections and general office procedures. Any or all of these functions could be part of the duties of this individual. This individual has the ability to function independently and cooperatively with other staff members. This individual maintains professional and effective working relationships with all members of the health care team. This individual has the ability to demonstrate knowledge and skills necessary to provide care appropriate to patients served. Special Qualifications High School graduate or equivalent Working knowledge of medical terminology, ICD-10 and CPT Coding General knowledge and experience in the healthcare industry is preferred Strong customer service experience Ability to communicate effectively both orally and in writing Ability to build productive internal and external working relationships Basic analytic skills Strong organizational skills and attention to detail Ability to handle challenging customers in a professional manner Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.